Alexia Michalopoulou

Empathetic and detail oriented professional with 5+ years of experience working with on boarding, training, and customer facing roles in international environments. I enjoy creating structured and supportive on boarding experiences that help customers feel confident and set up for success from day one. Through my work, I have developed a strong ability to organise processes, support different stakeholders, and ensure smooth operations.

I'm used to solving issues, and improving workflows based on feedback and real user needs. I thrive in collaborative environments where I can combine structure with a human approach making sure processes not only work well, but also feel intuitive and valuable for the people using them.

Guest Experience coordinator - Ikono Copenhagen - Copenhagen

(2024-07)

At Ikono museum, I provide front-desk and operational support in a fast paced, international environment, ensuring a professional and welcoming experience for all visitors. My tasks include:

• Support 500+daily guests and partners, ensuring smooth on boarding and a consistent, high-quality experience.
• Act as the main contact point across digital, in-person, and phone channels resolving issues quickly and efficiently.
• Manage ticketing and feedback systems (SharePoint) to track satisfaction, identify recurring issues, and suggest improvements.
• Collaborate with Marketing, Operations, and Tech teams to stream line customer communication and service flow.
• Train new team members and develop service guidelines to ensure consistent and effective communication.
• Recognized for improving customer satisfaction and reducing response times through proactive support.

Event and Guest Experience Coordinator - Moving Talent - Copenhagen

(2018-07)

Working with Moving Talent has given me hands on experience coordinating large scale branded events and managing customer relations in high pressure environments.

• Managed logistics, vendor coordination, and onsite operations for corporate and branded events.
• Collaborated closely with cross functional teams to ensure seamless execution.
• Collected and applied feedback to improve internal workflows and client satisfaction.
• Fostered a positive, can do team culture during high pressure situations.
• Manage hotel bookings and reservation for conferences guests.

HSSE– Operations Assistant - Maersk Drilling - Copenhagen

(2017-09 - 2018-07)

In this role, I developed strong administrative, organizational, and technical support skills within a corporate setting. Specifically:

• Provided administrative support, including document handling, filling, and data management.
• Led on boarding and roll out of new safety and compliance initiatives across departments.
• Managed service requests and ticketing workflows, ensuring timely resolution and follow-up.
• Delivered on boarding and training sessions, improving process understanding and reducing recurring issues.
• Supported cross-functional projects, aligning operational needs with structured processes and system usage.

Developer, creative director, author - Routes South - København

(2018-09 - 2019-10)

Developer, creative director, author of Routes South a Travel guide platform giving inspiration and advice to people for travelling food and places to see in different countries.

Masters - Cultural Encounters and Communication - Roskilde University (2018-09 - 2020-08)

Bachelors - Speech and Language therapy - University of Ioannina