Ferran

IT professional with over 4 years of hands-on experience in IT support and systems administration. I currently work in an internal IT team, providing technical support to users while managing Microsoft 365, Entra ID, SharePoint, hardware, networking and various infrastructure services. I enjoy troubleshooting complex problems, improving processes and working across different areas of IT.

I am a practical, responsible and curious professional who learns quickly and enjoys taking ownership of technical issues.

IT Support & Systems Administrator 2024 - ACTUALITY

Provide day-to-day IT support and systems administration for an organisation of approximately 200–250 employees.

• Provide first and second-line technical support for hardware, software, users and infrastructure.

• Administer Microsoft 365, including Exchange Online, Teams, OneDrive, SharePoint and Entra ID.

• Manage user onboarding and offboarding, permissions, licences and IT assets.

• Install, configure and maintain Windows workstations and other IT equipment.

• Troubleshoot networking, connectivity, VPN and endpoint-related issues.

• Manage and maintain SharePoint environments and internal IT services.

• Work with AWS services including EC2, S3, Aurora/RDS and VPC.

• Work with Linux servers, Docker, MariaDB and Apache.

• Manage backups, NAS infrastructure and data synchronisation.

• Provide support for business applications and ERP systems

• Work with endpoint management and remote support tools, including NinjaOne and microsoft itune

• Assist with IT projects, migrations, documentation and continuous improvement of internal processes.

Higher Technician in Networked Computer Systems Administration (ASIR)

Spain

Higher vocational education focused on systems administration, networking, operating systems, databases, security, virtualisation and IT infrastructure.

Practical experience with Windows Server, Active Directory, Linux, networking, databases, virtualisation and system administration.