Lene Jørgensen

Strategic and people-focused leader with 17+ years of experience in the hearing healthcare industry. Skilled in building and developing high-performing teams, optimizing customer experience processes, and driving cross-functional alignment. Known for a leadership style built on trust, clarity, and empowerment, with strong experience in GDPR compliance, customer journey design, and operational improvement.

Motivated by creating environments where people thrive and customer value is consistently delivered.

CXO at CAPTIVATE (FORMERLY LIVEHOUSE) (2023-07 – Present)

• Lead overall business and brand strategy in collaboration with executive leadership.
• Responsible for customer experience design and service journey improvements.
• Developed SaaS product strategy and supported go-to-market readiness.
• Collaborated with distributed teams, freelancers, suppliers, and customer partners.

CMO at LIVEHOUSE (2022-01 – 2023-07)

• Built and onboarded cross-functional teams across the organization.
• Led brand strategy execution and internal culture-building initiatives.
• Designed onboarding, training, and compliance frameworks for new employees.

DIRECTOR, HEAD OF MARKETING at CREATEION (2019-04 – 2021-12)

• Built and led an internal creative and operations team.
• Optimized workflows across multiple GN departments and markets.
• Implemented new process and project management systems.
• Managed global vendors, contracts, events, and exhibitions.
• Handled document control and compliance-related workflows.

DIFFERENT ROLES at GN HEARING (2005-09 – 2019-09)

• Built and led an internal creative and operations team.
• Optimized workflows across multiple GN departments and markets.
• Managed global vendors, contracts, events, and exhibitions.
• Handled document control and compliance-related workflows.
• Responsible for Exhibitions and Events
• Responsible for developing POS materials

Marketing Management in Markedsføringsøkonom – Roskilde Business Academy

DTP – Jensens Bureau