Marvin Leon Erazo Astudillo

With over ten years of professional experience, I have developed extensive expertise in operations management, team leadership, process optimisation, organisation and customer service and have a structured, solution-oriented and communicative approach to work. I am now looking forward to applying my experience and skills in a responsible position within as well as outside the hospitality industry while successfully adapting to new responsibilities and areas of work.

Deputy Head of Operations - The Loft Berlin GmbH - Berlin, Germany

(2024-11)

• Deputising for the Head of Operations: Taking on management responsibilities and overseeing operations in the Head of Operations Manager's absence.
• Team Management: Coordinating and supporting employees, preparing staff schedules and maintaining team motivation.
• Operational Management: Ensuring smooth and efficient workflows across all operational areas.
• Customer Service: Acting as the main point of contact for guests and handling complaints professionally.
• Reporting and Performance Monitoring: Supporting operational evaluations, monitoring revenue and tracking key performance indicators.
• Team Leadership and Development: Leading, motivating, and training the Host and Arcade teams as well as conducting regular feedback sessions and employee performance reviews.
• Daily Operations Supervision: Ensuring the smooth running of the Host and Arcade areas and resolving operational issues quickly and efficiently.
• Compliance with Operational Standards: Monitoring and enforcing service, hygiene, health and safety standards within the Host and Arcade areas.
• Event Management: Planning and delivering events, special activities and promotional offers in the Arcade area in close coordination with senior management.

Shift Manager/ Floor Manager - The Dry Gin and Beef Club - Berlin, Germany

(2023-09 - 2024-10)

• Fine Dining
• Ensuring compliance with established quality standards.
• Maintaining consistently high standards of customer service.
• Assisting and advising guests throughout the shift.
• Managing table reservations and seating arrangements.
• Leading, supervising and supporting the professional development of employees.
• Managing purchasing, stock orders and operational invoicing.
• Supporting recruitment activities, including candidate sourcing and interviews.

Shift Manager - The Alchemist - Berlin, Germany

(2023-06 - 2023-08)

• Ensuring compliance with company quality standards and operational procedures.
• Delivering consistently high levels of customer service and guest satisfaction as well as providing professional support and advice to guests throughout each shift.
• Managing table reservations, seating arrangements and guest enquiries.
• Leading, supervising, and developing employees through ongoing coaching and support.
• Managing purchasing, stock orders, supplier coordination and invoice processing.
• Supporting recruitment activities, including candidate sourcing, screening and interviews.

Chef de Rang - Frederick's - Berlin, Germany

(2022-07 - 2023-04)

• Ensuring compliance with company quality standards and operational procedures.
• Delivering consistently excellent customer service and maintaining high levels of guest satisfaction as well as assisting and advising guests throughout each shift.
• Managing table reservations, seating arrangements and guest enquiries.
• Leading, supervising and developing employees through coaching, guidance and ongoing support.

Self-Employed | Restaurant Owner - Mi Chola - Berlin, Germany

(2020-12 - 2022-06)

Shift Manager - Tacorino - Berlin, Germany

(2020-02 - 2020-11)

• Ensuring compliance with company quality standards and operational procedures.
• Planning and implementing marketing and communication strategies to attract new customers.
• Delivering consistently excellent customer service and maintaining high levels of guest satisfaction as well as assisting and advising guests throughout each shift.
• Managing table reservations, seating arrangements and guest enquiries.

Shift Manager - Kreuz+Kümmel - Berlin, Germany

(2019-10 - 2020-02)

• Ensuring compliance with company quality standards and operational procedures.
• Monitoring key business performance indicators and supporting financial performance.
• Delivering consistently excellent customer service and maintaining high levels of guest satisfaction as well as assisting and advising guests throughout each shift.
• Managing table reservations, seating arrangements and guest enquiries.
• Supervising and supporting employees during daily operations.
• Reconciling cash registers and safe balances while maintaining accurate financial documentation.

Restaurant Manager & Head of Service - Yam-Yam - Berlin, Germany

(2018-09 - 2019-06)

• Ensuring compliance with company quality standards and operational procedures.
• Delivering consistently excellent customer service and maintaining high levels of guest satisfaction as well as assisting and advising guests in a professional and service-oriented manner.
• Managing table reservations, seating arrangements and guest enquiries.
• Leading, supervising, and developing employees through coaching, guidance, and ongoing support.
• Planning staffing requirements and preparing employee shift schedules.
• Managing purchasing activities, including price comparisons and product quality checks, ensuring proper inventory organisation.

Assistant Restaurant Manager - La Lucha - Berlin, Germany

(2017-03 - 2018-08)

• Ensuring compliance with company quality standards and operational procedures.
• Delivering consistently excellent customer service and maintaining high levels of guest satisfaction as well as assisting and advising guests in a professional and service-oriented manner.
• Managing recruitment activities, including candidate sourcing, screening and interviews.
• Managing table reservations, seating arrangements and guest enquiries.
• Leading, supervising and developing employees through coaching, guidance and ongoing support.

Assistant Service Manager - Burger de Ville - Berlin, Germany

(2015-09 - 2016-09)

• Providing attentive guest service and ensuring a positive customer experience.
• Implementing and coordinating operational service procedures.
• Ensuring smooth business operations in the absence of the Service Manager.
• Preparing staff schedules and coordinating shift coverage.
• Ordering beverages and managing stock requirements.
• Recording sales using point-of-sale hardware and software.
• Preparing sales reports and maintaining accurate cashbook records.

Assistant Service Manager - Burger de Ville - Berlin, Germany

(2013-03 - 2014-10)

• Providing attentive guest service and ensuring a positive customer experience.
• Implementing and coordinating operational service procedures.
• Ensuring smooth business operations in the absence of the Service Manager.
• Preparing staff schedules and coordinating shift coverage.
• Ordering beverages and managing stock requirements.
• Recording sales using point-of-sale hardware and software.
• Preparing sales reports and maintaining accurate cashbook records.

Bartender & Service Staff - Sueno Argentinian Steakhouse - Berlin, Germany

(2014-11 - 2015-08)

• Welcoming and assisting guests throughout their visit.
• Taking orders and preparing beverages.

Service Staff - Castle Rock Hostel - Edinburgh, Scotland

(2012-02 - 2012-08)

• Welcoming and assisting guests throughout their visit.
• Managing billing and processing customer payments.
• Supporting kitchen operations, including serving food.

Food & Beverage (F&B) Management - Food & Beverage Management - IST-Studieninstitut IST | Institute of Studies (2024-07 - 2025-09)

Spanish Baccalaureate - IES Cavall Bernat (2010)