Wemerson Melo

Hospitality operations leader with more than 16 years of experience in fast-paced, high-volume environments across Germany, Portugal and Denmark. Calm, structured and hands-on, with strong ability to build routines, develop teams, manage labor and cost performance, and deliver consistent guest experiences.

Currently Acting General

Manager at Hard Rock International Copenhagen, leading full-unit operations and performance.

Acting General Manager at Hard Rock International (2026-01 – Present)

Leading full restaurant operations including service, bar, kitchen and guest experience.

• Leading full restaurant operations including service, bar, kitchen and guest experience.
• Overseeing all P&L drivers including labor cost, COGS, waste control and inventory accuracy.
• Ensuring strong routines, safety standards and high-quality performance on the floor.
• Coaching managers and supervisors for consistent shift execution.

Assistant General Manager at Hard Rock International (2025-12 – 2026-01)

Supported operational departments and strengthened structure across teams.

• Supported operational departments and strengthened structure across teams.
• Assisted with labor planning, performance reviews and floor leadership.

Operations Manager at Hard Rock International (2024-02 – 2025-12)

Managed daily operations with focus on consistency and service flow.

• Managed daily operations with focus on consistency and service flow.
• Improved communication between departments and strengthened shift structure.
• Enhanced training routines and operational discipline.

Operations Manager at Hard Rock International (2021-12 – 2024-02)

First management role, leading host team and later bar operations.

• First management role, leading host team and later bar operations.
• Oversaw schedules, inventory processes, stock rotation and waste reduction.
• Developed team training improving service quality and performance.

FOH & BOH Roles (Career Progression) at Various Hospitality Establishments (2010 – 2021)

Roles included Host, Waiter, Bartender, Line Cook, Line Chef, Supervisor.

• Roles included Host, Waiter, Bartender, Line Cook, Line Chef, Supervisor.
• Built strong foundation in service, teamwork, and operational standards.

Certificate in CORe Program – Harvard Business School (2025)

Bachelor in Hotel Management – ISEC (2017)