Social Media Support at Mindy (Il Makiage Project) (2024-12 – 2026-07)
- Engaged with customers on social media platforms (e.g., Facebook, Instagram, X).
- Responded to inquiries and resolved issues promptly and professionally.
- Provided personalized product recommendations.
- Monitored brand sentiment and customer feedback.
- Maintained a consistent, on-brand voice across all communications.
- Collaborated with internal teams to address customer concerns.
- Ensured a positive and helpful customer experience.
Account Management Specialist at Airtm (2024-02 – 2024-12)
- Responded to customer inquiries via email and ticketing systems, ensuring high satisfaction.
- Resolved account-related issues and assisted with setup and verification.
- Escalated complex issues to relevant departments for timely resolution.
- Collected feedback to drive service improvements and collaborated with team members.
- Achieved key performance metrics including response and resolution times.
Advisor at ModSquad - Spotify (2023-08 – 2024-02)
- Engage with customers through live chat, providing real-time assistance and addressing their inquiries and concerns.
- Process payments and refunds, troubleshoot service.
- Deliver accurate and helpful information to ensure customer satisfaction.
Tech Support at Verizon Wireless Services (2021-12 – 2023-08)
- Engage with customers through live chat, providing real-time assistance and addressing their inquiries and concerns.
- Process payments and refunds, troubleshoot services, and handle new lines orders, plan upgrades and downgrades.
- Create tickets to document and track customer issues.
- Deliver accurate and helpful information to ensure customer satisfaction.
Email/Ticket and Backoffice Support at Walmart (2021-10 – 2022-05)
- Handled customer inquiries and concerns through email channels, providing comprehensive and timely responses.
- Assisted customers with order tracking, product information, and account inquiries.
- Resolved tickets related to order process, tracking orders, and helping customers with replacements.
- Processed payments, cancellations, and refunds to ensure customer satisfaction.
Reservation Specialist at Spirit Airlines (2021-06 – 2021-09)
- Interacted with customers via live chat, assisting with flight bookings, baggage inquiries, and general travel information.
- Handled reservations cancellations and sold additional services to customers.
- Processed orders, payments, and refunds.
- Ensured customer satisfaction by delivering accurate and timely information.
