Antonio Cubillo Gutierrez

Hospitality leader with 20+ years of experience in luxury and lifestyle hotels across Costa Rica, Mexico, and the Dominican Republic, with a strong foundation in Four Seasons Hotels and Resorts and Marriott International standards. Currently serving as Director of Rooms at Donoma Las Terrenas Beach Resort & Spa, Autograph Collection, where I am part of the opening team leading the Rooms Division and shaping the guest experience from day one. My expertise includes Rooms operations, pre-opening strategy, guest experience, and service culture development, with a strong focus on operational excellence, team performance, and financial results.

I bring a hands-on leadership style and a passion for delivering personalized, high-impact experiences aligned with Marriott International standards. I am always open to new challenges around the world, bringing with me global experience, strong leadership, and a commitment to excellence in luxury hospitality.

Interim General Manager & Director of Rooms at Donoma Las Terrenas, Autograph Collection (2026-06 – Present)

Serving as Interim General Manager while continuing my responsibilities as Director of Rooms for Donoma, Autograph Collection in Las Terrenas, Dominican Republic. Leading overall hotel operations, guest experience, financial performance, associate engagement, owner relations, and brand compliance during a key stage of the property's growth and development. Focused on building a high-performing culture, driving operational excellence, strengthening guest satisfaction, and delivering sustainable business results aligned with Marriott International standards.

Director of Rooms at Donoma Las Terrenas, Autograph Collection (2025-12 – Present)

As Director of Rooms and a key member of the opening leadership team, I lead the planning, execution, and performance of the Rooms Division, ensuring a seamless, refined, and highly personalized guest experience from day one. I play a critical role in shaping the service culture and operational standards that define the property within the Autograph Collection portfolio. I oversee all front-of-house and back-of-house rooms operations, driving excellence in guest satisfaction, team development, and financial performance.

• Lead the pre-opening and operational management of Front Office, Guest Experience, Concierge, Bell Services, Housekeeping, and Laundry, ensuring readiness and alignment with brand standards
• Develop and implement SOPs, service standards, and training programs to support consistent luxury service delivery
• Personally oversee VIP, Elite, long-stay, and high-profile guest experiences from pre-arrival through post-departure
• Drive performance through analysis of GSS, Qualtrics, GXP, and online reputation platforms, executing recovery and continuous improvement strategies
• Build a culture of ownership and service excellence through coaching and team development
• Partner with Revenue Management, Sales, and Marketing to optimize occupancy, ADR, upselling, and guest segmentation
• Manage budgets, productivity, and cost control while maintaining exceptional service standards

Guest Relations & Experiences Manager at El Mangroove Hotel (2024-04 – 2025-12)

As the Guest Relations & Experiences Manager, I am the primary ambassador of hospitality for our valued guests, ensuring they receive seamless, upscale, and professional service throughout their stay. I lead a team of dedicated professionals, including lobby and pool concierges, guest services staff, and bellboys, with a focus on delivering exceptional care from arrival to departure. In this role, I am responsible for managing the concierge team, pool concierge, private transportation services, and bellboys, while efficiently handling all in-house guest concerns and post-stay resolutions.

I personally greet all VIP guests, conduct detailed room inspections with the housekeeping team to ensure VIP accommodations meet the highest standards and manage guest feedback across all channels, including OTAs, Medallia, and other review platforms.

Subdirector of Rooms en Las Catalinas, Costa Rica at Las Catalinas, Costa Rica (2020-11 – 2022-10)

Overseeing Reception/Front Office and Guest Services, Housekeeping, and maintenance department, ensuring a seamless guest experience. Responsibilities include adhering to policies, managing loyalty/VIP procedures, coordinating experiences for special guests, and promoting the property's vision.

• Promoted the property's vision by adhering to policies and maintaining high standards of service delivery.

Welcome Office Manager at W Hotels (2019-03 – 2020-06)

Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. OPERA CHAMPION, BONVOY CONNECTOR, ROOMS CONTROLLER.

Guest Services Manager at Four Seasons Hotels and Resorts (2017-11 – 2019-03)

Manages the bell staff team, airport greeters & valet; Oversee and implement Hotel Guest Experience initiatives and ideas. Ensures proper communication with the guest prior to their arrival and after their departure. Communicates with other operational departments to ensure unique experiences for our guests. Ensures that guest preferences are being collected and properly recorded on the property management system.

Front Office Manager at RIU Hotels & Resorts (2014-05 – 2017-11)

I directly supervise all front office personnel and ensures proper completion of all front office duties. Also I Directs and coordinates the activities of the front desk, reservations, guest services, and telephone áreas. 701 Rooms / 30 Direct Manage Employees

Front Desk Manager / Q&A Representative at Aloft Hotels (2011-12 – 2014-05)

• Front Office Manager
• Quality & Assurance Representative
• Guest Experience Index Representative
• Aloft San Jose SPG Champion (Starwood Preferred Guest Membership Supervisor)
• Task Force Hotel Support on SPG Integration Pre Opening Sheraton San Jose Hotel (Anthony Mendillo (Corporate Manager, Mobile OnProperty Experience SPG))

Certified Trainer in Customer Service Management – Rooms University Mexico City by Starwood Hotels & Resorts (2012 – 2012) Bachelor's degree in Marketing – Universidad San Marcos (2024-09 – 2024-09)