Cosm Anti

Though of the skills that were provided to me by majoring in chemistry and classes taken related to management through analytical processes, I had the ability to understand therefore I was able to quickly get use to the jobs given a hand.

Customer Service • Troubleshooting Service Agent at Alorica (2021-11 – 2022-05)

• Troubleshooting for personal electronic devices (telephones, tablets, etc.).

Customer Service BPO • Introductory Agent at TLC (2022-06 – 2022-08)

• Provided Key information points related to the benefits of the newly subscribed members.

Advisory Agent • Financial Agent for the credit card department at Concentrix (2022-10 – 2023-01)

• Provided customer with information related to the credit card account, freeze accounts, and other procedures including account closure.

Customer Service BPO • Introductory Agent at TransPerfect (2023-01 – 2023-09)

• Provided Key information points related to the benefits of the newly subscribed members.

Workforce agent • Billing agent / Scheduling agent at TransPerfect (2023-09 – 2024-08)

• Created spreadsheets for the creation of the bills and bonuses for the BPO projects in-house, also created modifications to the schedule of the agents, and created audits for some of the agents related to quality assurance.

High School's Diploma – Colegio Santa Rosa de Lima

Chemical Engineering – Universidad Nacional Pedro Henríquez Ureña