Edward Gallardo

Versatile professional combining strong social media management with exceptional customer service skills. Adept at creating compelling content and delivering outstanding service, ensuring customer satisfaction while driving engagement across digital platforms.

Customer Service Representative at VIP Global (2026-01 – Present)

Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

• Provided confirmations, answered questions, and offered general information to assist customers via phone.
• Addressed customer inquiries regarding reservations and availability to enhance customer satisfaction.
• Documented all reservations accurately in the system to maintain data integrity.

Content Creator at Emisora 100.1 (2023-07 – 2025-11)

Crafted engaging content for social media platforms and blogs, driving audience interaction.

• Designed compelling visuals to complement written content, improving overall engagement.
• Curated relevant images, graphics, audio files, and video clips to enhance digital content.
• Utilized editing and photography tools to enhance storytelling.
• Edited and proofread articles for clarity and grammatical accuracy.

Social Media Assistant at Canal 6 y Canal del Sol (MEC) (2023-06 – 2025-11)

Created engaging content that aligned with marketing strategies and resonated with audience interests, driving interaction.

• Managed social media accounts across multiple platforms, increasing brand visibility and engagement.
• Scheduled posts using social media management tools, ensuring timely and consistent updates across channels.
• Crafted well-written blog posts and brief articles for social channel to educate and inspire readers.

Restaurant Waiter at Restaurants (2022-05 – 2023-06)

Delivered exceptional customer service, creating a welcoming atmosphere for diners.

• Addressed customer inquiries and resolved issues promptly, contributing to overall satisfaction.
• Took orders accurately and efficiently using point-of-sale system.
• Assisted team members during busy shifts, facilitating efficient service and collaboration.
• Prepared tables for service, including setting utensils and condiments.

Bachiller in Humanidades y Lenguas Modernas in Humanidades y Lenguas Modernas – Colegio Ivonne (2020-07)

Curso de Fotografía Inicial e Intermedio in Photography – Escuela de Diseño Chavón

Some College (No Degree) in English in English – Academia Europea