Hanny Vilorio

Clinical Psychology student with additional training in Cognitive Behavioral Therapy and Psychoanalysis. Bilingual professional with experience in customer service, financial product sales, English-Spanish interpretation, and Quality Assurance (QA). Recognized for delivering positive and transparent customer experiences, strong communication skills, and the ability to perform effectively in fast-paced environments.

Highly proactive, adaptable, and results-oriented, with strong interpersonal skills and a commitment to professional excellence.

Customer Service Representative — English & Spanish

• Assisted customers and patients through inbound and outbound calls.
• Resolved inquiries efficiently while maintaining professionalism and empathy.
• Managed high-pressure situations while ensuring customer satisfaction.
• Provided support in both English and Spanish.

Financial Products Sales Representative

• Contacted potential customers by phone to promote financial products.
• Applied persuasive communication and negotiation techniques.
• Achieved performance goals and sales targets.
• Built positive customer relationships through effective communication.

English-Spanish Interpreter

• Provided accurate verbal interpretation between English and Spanish.
• Facilitated smooth communication between clients and representatives.
• Maintained confidentiality and accuracy during interactions.

Quality Assurance Specialist (QA)

• Evaluated customer interactions to ensure transparency and excellent service quality.
• Monitored compliance with company standards and procedures.
• Identified opportunities for service improvement.
• Delivered constructive feedback and quality assessments.

Bachelor's Degree in Clinical Psychology

Diploma in Cognitive Behavioral Therapy

Diploma in Psychoanalysis