Julio Mercedes

Detail-oriented and analytical individual with experience in data handling, customer service, and administrative tasks. Skilled in Excel, Power BI, and data organization, with a strong ability to communicate effectively and solve problems efficiently. Seeking remote opportunities in data entry, data analysis, or virtual assistance.

Assistant Manager at Bstopshop (2023-06 – 2025-05)

Supervised daily store operations and managed customer interactions across multiple channels while overseeing cash handling and inventory management.

• Supervised daily store operations, ensuring smooth workflow and team coordination
• Managed customer interactions across in-person, phone, and chat channels, maintaining high service standards
• Oversaw cash handling, including register operations and daily cash reconciliation
• Coordinated inventory management, including stock organization and product listing updates
• Utilized Excel to track sales performance and monitor inventory levels
• Supported decision-making processes to improve store efficiency and customer experience

Student in Civil Engineering – UNPHU

Technical Degree Data Science & Machine Learning – UCSD (Talendig)