Laura Herasme

Detail-oriented and adaptable professional with experience in customer support, content moderation, and social media management. Skilled in handling online interactions, ensuring positive community engagement, and delivering exceptional customer service. Passionate about digital culture, online safety, and fostering engaging, inclusive, and well-moderated spaces.

Experienced in working remotely, managing multiple tasks efficiently, and maintaining a high level of professionalism in online interactions.

Freelance Social Media Manager

• Managed and moderated online communities across platforms like Instagram, TikTok, X, and Facebook.
• Monitored user activity, enforced community guidelines, and de-escalated conflicts.
• Responded to inquiries, comments, and messages in a professional and engaging manner.

Customer Support Representative

• Resolved disputes efficiently while maintaining a professional and empathetic tone.
• Assisted users with account management, product navigation, and issue resolution.
• Maintained a high customer satisfaction rate through prompt and effective communication.

Marketing – Instituto Tecnológico de Santo Domingo (2025-02 – 2028-12)