Leonardo Rodriguez

Hospitality professional with 6+ years delivering seamless guest experiences across luxury resorts. Skilled in VIP services, night audits, and revenue-driving upsells. Committed to excellence and operational efficiency.

Front Desk Receptionist - Ocean El Faro Punta Cana - Uvero Alto, Dom. Rep.

(2019-01 - 2024-12)

• Welcomed and processed guests through check-in/out while resolving complaints and inquiries
• Performed night clerk audits, organizing invoices, receipts, and payments for daily reconciliation
• Maintained front desk operations across a high-volume all-inclusive resort over 5 years

VIP Guest Service Agent - Alila Ventana Big Sur by Hyatt - California, USA

(2024-01 - 2025-12)

• Delivered white-glove VIP check-in/out experience at an exclusive Hyatt luxury property
• Balanced folios, processed credit card authorizations, and secured guest deposits accurately
• Conducted overnight audits including day-close procedures, daily window and activity reports

Front Desk Agent - Moon Palace The Grand - Punta Cana, Dom. Rep.

(2026-01)

• Manage full-cycle guest experience including check-in/out, complaints resolution, and special requests
• Drive incremental revenue through targeted room upgrade sales at point of check-in
• Execute daily financial audits, cash handling, and wristband balance reconciliation

English School - English School CEFO (2014-01 - 2017-12)

Supervision Fundamentals, Conflict Management, Customer Service, Safety and Health at Work Space - Infotep (2019-01 - 2023-12)

Software Engineer - University of the Caribbean (UNICARIBE) (2019-01)