Leysi Est
Bilingual Administrative Assistant and Legal/Customer Support professional
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Sobre mí
Bilingual Administrative Assistant and Legal/Customer Support professional with 5+ years of experience in administrative support, legal case follow-up, customer service, collections, retention, and sales. Skilled in email management, attorney communication, CRM systems, scheduling, documentation, and case status tracking. Detail-oriented, organized, and experienced working in fast-paced remote environments.
Experiencia
Administrative Assistant at Altacom (2026-04 – 2026-07)
- Followed up with attorneys by phone and email to obtain patient case updates.
- Maintained accurate case records and documented all communications.
- Coordinated timely follow-up to keep cases moving efficiently.
Debt Collection Agent at CCS, USA (2025-09 – 2026-02)
- Managed delinquent accounts.
- Negotiated payment arrangements.
- Updated CRM records.
Retention Agent at Concentrix (2023-10 – 2025-04)
- Resolved customer concerns.
- Performed proactive follow-up.
- Documented interactions in CRM.
Sales Agent at ERC (2021-02 – 2023-05)
- Exceeded sales targets.
- Managed leads and customer relationships.
Educación
Law Degree in Law – UTESA (2024-10)
