Mabel Russo

I am an Administrative and Logistics Assistant with experience in customer service, warehouse operations, inventory management, order processing and administrative support.

Throughout my career I have developed strong organizational skills, attention to detail and the ability to adapt quickly to new tools and systems. I enjoy solving problems, improving processes and providing reliable support to teams and clients.

I am a native Spanish speaker, have an intermediate level of Italian and can communicate effectively using modern digital tools. I work confidently with Microsoft Office, Google Workspace, Excel, Canva and AI tools such as ChatGPT to improve productivity and efficiency.

I am currently looking for remote opportunities where I can contribute as a Virtual Assistant, Administrative Assistant, Customer Support Representative or Logistics Coordinator. I am committed, proactive and always eager to learn.

• PROFESSIONAL EXPERIENCE

  Administrative & Logistics Assistant

  SOTO INVESTMENT SRL – Asti, Italy
  • Coordinated warehouse operations and merchandise organization.

  • Processed customer orders and prepared products for shipment.

• Managed inventory updates and stock control.

• Supported logistics documentation and shipment tracking.

• Assisted with e-commerce activities including product preparation and order management.

• Maintained accurate records and administrative documentation.

• Collaborated with suppliers and internal teams to ensure efficient operations.

Customer Service & Store Operations Assistant

Discount City – Asti, Italy

• Delivered excellent customer service.

• Managed cash register operations.

• Restocked merchandise and maintained store presentation.

• Assisted with inventory counts.

• Organized products and supported daily store operations.

• Helped resolve customer inquiries efficiently.

Customer Service Representative

Call Center Industry – Spain

• Assisted customers by phone and email.

• Managed customer accounts and service requests.

• Resolved incidents efficiently while maintaining high service standards.

• Worked with CRM systems and internal databases.

EDUCATION

High School Diploma

Dominican Republic