Mendy Massena

Dedicated bilingual professional with over 10 years of call center experience in customer-service, technical support, and sales. Seeking international remote contractor opportunities to apply strong communication, problem-solving, and client-care skills to help companies grow and deliver exceptional service.

Clerk / Client Representative at Olympia Sports Store

• Delivered excellent customer service and sales support in a busy retail environment.
• Assisted clients with purchases, returns, and product inquiries
• Maintained professionalism and accuracy in daily operations.

Call Center Agent at Third-party call center providers

Call Center Career (10+ years through third-party providers) Supported major campaigns for: Enterprise Rent-A-Car | FedEx | Comcast Xfinity | Nespresso | ADT Security | DoorDash | Royal Caribbean Cruises | Time Warner Cable | HelloPinjree

• Provided bilingual customer support (English & Haitian Creole)
• Specialized in technical troubleshooting, billing, and retention.
• Adapted to diverse industries and client needs with consistent performance.

– Solomon Lewenberg

High School – Madison Park Technical Vocational