Oliver Quinones

Experienced Customer Service Representative with a strong background in office administration, cash handling, and reservation management. Skilled in conflict management, inventory control, and technical proficiency with Microsoft Office and productivity software. Adept at multitasking in fast-paced environments, delivering excellent customer experiences, and supporting team operations. Seeking opportunities in customer support, administrative, or public safety settings.

Manager/Assistant Manager at Beachsports (2019-05 – 2025-09)

• Assisted management and office staff, supporting daily operations and reservation processes
• Managed release of liability forms, ensuring compliance with company policies
• Handled money and credit card transactions, collecting deposits and damage fees as needed to minimize losses
• Answered telephone inquiries, providing prompt and accurate information to customers
• Scheduled online, telephone, and in-person bookings, optimizing reservation efficiency
• Explained and enforced cancellation policies, reducing last-minute cancellations
• Grasped complex scheduling options to maximize jet ski availability and customer satisfaction
• Maintained shop upkeep, ensuring a clean and organized environment for staff and customers
• Delivered jet skis to customers, enhancing service convenience and satisfaction
• Assisted in loading and unloading jet skis, ensuring safe and efficient handling
• Launched and docked jet skis, supporting smooth rental operations
• Performed other office duties as required to support team effectiveness

Certified Medical Assistant (CMA) at Pediatric associates (2016-01 – 2019-04)

• Performed allergy testing on patients (skin testing and intradermal)
• Create, mix, label immunotherapy
• Physical exams
• Responded emails, phone calls
• Quality assurance

Certified Medical Assistant (CMA) at Allergy MD (2012-01 – 2016-04)

• Allergy testing
• Performed allergy testing on patients (skin testing and intradermal)
• Create, mix, label immunotherapy
• In charge of training new technicians
• Physical exams
• Responded emails, phone calls
• Quality assurance

Technical Diploma in Certified Medical Assistant – ATI Career Training Center

High School Diploma – Miami Springs Senior High School