Ray Mejia

Soy una persona emprendedora que desea adquirir más conocimiento y habilidades y compartir las ya aprendidas y sobre todo una persona muy comprometida con mi trabajo.

Operations Leader Agent - Gates, ALA, ALIS, Ticketing & BSO - Servair Dominicana

(2017-05)

• Led daily airport operations across gate services, ticketing, and boarding processes, ensuring efficiency and on-time performance.
• Supervised teams in ALA and ALIS systems, coordinating passenger handling and operational workflows.
• Oversaw check-in and ticketing activities, including document verification and issue resolution.
• Ensured compliance with safety, security, and company procedures while delivering excellent customer service.

Customer Services - Gates, Ramp Agent Operations & Check-in - Swissport Dr.

(2013-09 - 2017)

• Provided high-quality customer service, assisting passengers with travel inquiries, ticket changes, and special needs.
• Managed gate operations, including boarding procedures, passenger verification, and on-time flight coordination.
• Performed ramp agent duties: loading/unloading baggage, guiding aircraft, and operating ground support equipment.
• Handled check-in processes, verifying travel documents and issuing boarding passes.
• Collaborated with flight crews and ground staff for efficient and safe airport operations.

Degree in psychology - psychology - O&M University, La Romana

High school - SAN RAFAEL (2005 - 2010)