Yolanda Aybar
Hospitality Management
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Sobre mí
Service-oriented professional with academic training in Hotel & Tourism Management and experience in guest services, reservations, hospitality operations, and customer service leadership within multicultural environments.
Experiencia
Customer Service Supervisor at Alorica Inc. (Present)
- Supervise customer service teams in a high-volume environment
- Monitor performance metrics and provide coaching
- Resolve escalated guest concerns professionally
- Train and onboard new employees
Customer Service Representative at Alorica Inc. (2021-01 – Present)
- Delivered international customer and guest support
- Phone-based technical assistance
- Support and training for new employees
Hospitality Intern at Intercontinental Hotel
Food & Beverage • Reservations & Reception • Sales & Banquets • HR & Spa
Hospitality Intern at Holiday Inn Hotel (2024-01)
Reservations • Reception • Guest Check-ins & Check-outs • System Management
Educación
Bachelor's Degree in Hotel & Tourism Management – Universidad Nacional Pedro Henríquez Ureña (UNPHU) (2025-01)
High School Diploma – Melbourne Central Catholic High School (2021-01)
