Yolanda Aybar

Service-oriented professional with academic training in Hotel & Tourism Management and experience in guest services, reservations, hospitality operations, and customer service leadership within multicultural environments.

Customer Service Supervisor at Alorica Inc. (Present)

• Supervise customer service teams in a high-volume environment
• Monitor performance metrics and provide coaching
• Resolve escalated guest concerns professionally
• Train and onboard new employees

Customer Service Representative at Alorica Inc. (2021-01 – Present)

• Delivered international customer and guest support
• Phone-based technical assistance
• Support and training for new employees

Hospitality Intern at Intercontinental Hotel

Food & Beverage • Reservations & Reception • Sales & Banquets • HR & Spa

Hospitality Intern at Holiday Inn Hotel (2024-01)

Reservations • Reception • Guest Check-ins & Check-outs • System Management

Bachelor's Degree in Hotel & Tourism Management – Universidad Nacional Pedro Henríquez Ureña (UNPHU) (2025-01)

High School Diploma – Melbourne Central Catholic High School (2021-01)