Zoe Polanco

Tourism student with experience in customer service, bilingual communication (Spanish/English), and digital tools management. Recently promoted to Wholesale Travel Consultant, I stand out for my organization, autonomy, and ability to collaborate effectively in remote environments.

Wholesale Travel Consultant at Travelwise (2024-06 – Present)

• Promoted from Assistant due to high performance
• Handled digital communications (email, phone calls, booking platforms)
• Organized data in Excel and coordinated virtually with international suppliers
• Provided remote support during inspections and onboard seminars
• Assisted clients and managed reservations from home

Team Member / Lead at Six Flags Great Escape (2022-06 – 2023-08)

• Led teams and managed operations in multicultural environments
• Delivered effective communication and conflict resolution
• Trained new staff and organized work schedules

Bachelor's in Tourism – Universidad Autónoma de Santo Domingo (UASD) (2026-10)

Complementary Courses in Customer Service – INFOTEP

Complementary Courses in Emotional Intelligence – INFOTEP

Complementary Courses in Affective Communication – INFOTEP

Complementary Courses in Conflict Management – INFOTEP