Technical Support Engineer

This role covers daily monitoring, incident troubleshooting, database query, system backup, log analysis and routine maintenance on Linux servers. The candidate should be steady, responsible and willing to grow with the project.

Responsibilities

• Daily operation, monitoring, health check and alarm handling of AAA platform (RADIUS, CoA, subscriber authentication & billing related services).
• Linux server administration: service startup/stop, log checking, performance inspection, backup and restore, routine patching.
• Write and execute SQL queries for data verification, subscriber data check, billing reconciliation, abnormal data analysis; support database troubleshooting.
• Cooperate with technical team to handle on-site incidents, perform fault isolation, root cause analysis and incident report.
• Maintain operation documents, update runbooks, record fault cases and standard operating procedures.
• Follow project SLA, respond to critical alarms timely, communicate with telecom customer side for routine technical coordination.

Qualifications

• Solid hands-on Linux operation and troubleshooting skills .
• Good SQL capability: write SQL scripts, query, filter, check data, basic DB troubleshooting (Oracle / MySQL).
• Basic telecom knowledge, understand AAA / RADIUS / authentication & accounting principle; experience on telecom core network or BSS/OSS is a strong plus.
• Bachelor degree in Computer Science, Telecommunication, Network or related field.
• Stable personality, diligent, honest, reliable, strong sense of responsibility.
• Able to read English technical documents; French or Arabic communication for local business.