عبد القادر بوشويشة

DevOps & Cloud Engineer with hands-on experience in Azure Kubernetes Service (AKS), Docker, Kubernetes, and CI/CD pipelines. Proven ability to design, deploy, and monitor scalable microservices architectures. Transitioned from strong systems & network administration background (3+ years) to automate infrastructure using Terraform, Ansible, Jenkins, and Prometheus & Grafana. Passionate about building reliable cloud-native solutions on Azure and AWS.

IT Engineer at ACG SIM SPA (2024-07 – Present)

• Provided Level 1/Level 2 (L1/L2) technical support in a corporate IT environment, handling incident and service requests
• Monitored and maintained network and system infrastructure, improving service uptime and performance
• Assisted in virtualization and security operations using VMware/Hyper-V in collaboration with senior engineers
• Produced and maintained technical documentation for incident resolution and system procedures
• Collaborated with cross-functional teams to ensure continuous IT service delivery and operational efficiency

IT Support Engineer at WENBEST (2023-01 – 2023-03)

• Installed and Configured computer hardware, software, operating systems, and network components in enterprise environments
• Provided comprehensive technical support to end-users, resolving hardware, software, and connectivity issues
• managed and processed IT support tickets using structured incident management workflows (ITIL-based)
• Tracked, prioritized, and resolved incidents and service requests to ensure timely issue resolution and user satisfaction.

Network Administrator Apprentice at DJEZZY (2019-10 – 2022-09)

• put in place information systems for organizational use
• Diagnosed and resolved system-related issues within the enterprise environment
• setup routing, switching, and network security, including ACLs and LAN security
• applied routing protocols, NAT, and EtherChannel
• setup VLAN and VTP protocols for network segmentation
• Troubleshot various network connectivity issues
• setup and deployed Domain Controllers with DHCP and DNS services
• Deployed Domain Controllers and storage solutions on Windows Server (Storage Pools, iSCSI)
• Deployed Microsoft Exchange messaging services
• Installed and configured VMware and Windows hypervisors, including virtual machine setup

Intern at Sonatrach (2019-03 – 2019-03)

BTS in Computer Networks and Systems – National Specialized Institute for Vocational Training of Oran (2022-10)

Master's Degree in Chemistry – University of Science and Technology of Oran - Mohamed Boudiaf (USTO-MB) (2022-09)