Abir Zagoum

Public Health Social Worker with 4 years of experience supporting patients, families, and communities in healthcare and educational settings. Skilled in maternal welfare, child protection, case management, psychosocial support, and school health programs. Active participant in the WE2 Oran Women Economic Empowerment program, promoting community engagement and women's development.

Able to work effectively in multidisciplinary environments and communicate in Arabic, English, and French. Seeking to contribute and grow within an international healthcare or educational organization.

Public health social worker at Maternal and child protection unit (2025-10 – Present)

• Re-appointed to the unit to lead specialized family care plans and support services for mothers and children.
• Coordinate school-based health initiative, managing student vaccination program and health screenings in local schools.
• Provide direct support for pupils, delivering age appropriate health education and addressing psychosocial barriers to care.
• Partner with school administrators and medical stuff to ensure community compliance and student welfare.

Commercial agent at Travel agency (2024-10 – 2025-12)

• Multilingual Service: Applied Arabic, French, and English skills to manage high-volume international client inquiries and resolve travel concerns.
• Crisis Resolution: Handled last-minute changes and complex bookings calmly in a fast-paced environment.

Public health social worker at Occupational health unit (2025-03 – 2025-10)

• Streamline return-to-work programs by coordinating insurance processes and clinical communications between medical staff and employers.
• Manage sensitive medical cases requiring high levels of discretion, professional empathy, and clear documentation.
• Lead workplace health and safety awareness sessions to promote preventative healthcare standards within the organization.

Public health social worker at Pediatric hospital (2024-08 – 2025-03)

• Acted as liaison between patients and healthcare teams, resolving issues and improving communication.
• Guided patients on rights, treatment options, and available resources.
• Provided emotional support to patients and families facing illness or financial stress.

Maternal and child protection unit at Adjir Benthabet hospital (2022-10 – 2024-08)

• Promoted childhood vaccination awareness, addressing misconceptions and coordinating appointments.
• Worked with multidisciplinary teams to design and deliver family care plans.

Modern Pastry Making Certificate – Kraouti Baking School (2024-08 – 2025-09)

Bachelors degree in Public Health Social Worker – National Institute of Higher Paramedical Training (INFSPM) (2019-09 – 2022-08)

Baccalaureate degree in Foreign languages – Malek Ben Nabi High School (2016-09 – 2019-08)