Ben Witdashitz

Customer Service and Operations professional with experience in remote support, call handling, reporting, and team coordination. Proven ability to manage customer inquiries, resolve issues efficiently, and maintain service quality in fast-paced environments. Strong communicator fluent in English, French, and Arabic, with experience working independently in remote and structured BPO environments.

Online English Tutor (Remote) at Preply (2024-01 – Present)

Delivered one-to-one online English lessons to international students. Communicated clearly with clients from different cultural backgrounds. Managed scheduling, lesson planning, and feedback independently. Developed strong customer communication and relationship-building skills.

• Delivered one-to-one online English lessons to international students
• Communicated clearly with clients from different cultural backgrounds
• Managed scheduling, lesson planning, and feedback independently
• Developed strong customer communication and relationship-building skills

Customer Service Representative / Teleoperator at World Trade Center (2022-01 – 2024-12)

Handled inbound and outbound customer calls professionally. Provided clear explanations of services, pricing, and procedures. Resolved customer concerns while maintaining service standards. Recorded and updated customer information accurately in internal systems. Followed scripts, workflows, and quality guidelines typical of BPO environments.

• Handled inbound and outbound customer calls professionally
• Provided clear explanations of services, pricing, and procedures
• Resolved customer concerns while maintaining service standards
• Recorded and updated customer information accurately in internal systems
• Followed scripts, workflows, and quality guidelines typical of BPO environments

Workshop Supervisor / Operations Coordinator at SARL GHERBI (Contract with L&T & Sonatrach) (2021-01 – 2022-12)

Coordinated daily tasks and monitored workflow completion. Prepared and reviewed operational and progress reports. Acted as a communication link between multiple teams and supervisors. Ensured documentation accuracy and timely reporting. Provided English–Arabic translation during meetings and reporting.

• Coordinated daily tasks and monitored workflow completion
• Prepared and reviewed operational and progress reports
• Acted as a communication link between multiple teams and supervisors
• Ensured documentation accuracy and timely reporting
• Provided English–Arabic translation during meetings and reporting

Workshop Supervisor at Mouina Petroleum Servicing (2020-01 – 2021-12)

Managed task assignments and daily operational activities. Compiled written reports and tracked task completion. Supported supervisors in resource and time management.

• Managed task assignments and daily operational activities
• Compiled written reports and tracked task completion
• Supported supervisors in resource and time management

Waiter (Part-Time) at Multiple Diners (2018-01 – 2022-12)

Delivered customer-focused service in high-pressure environments. Handled orders, payments, and customer requests accurately. Strengthened interpersonal and service-oriented communication skills.

• Delivered customer-focused service in high-pressure environments
• Handled orders, payments, and customer requests accurately
• Strengthened interpersonal and service-oriented communication skills

Master's Degree in Bioinformatics (Undergraduate) – USTHB

Bachelor's Degree in Software Engineering – USTHB