Cassie Sissney

Dynamic healthcare executive with progressive leadership experience at Texas Institute for Neurological Disorders, currently serving as Assistant Chief Operating Officer (ACOO) & Clinical Services Manager. Proven track record in overseeing multi-site clinical operations, implementing strategic SOPs and KPIs, and driving compliance, quality improvement, and growth initiatives. Skilled in team leadership, EMR optimization, cross-functional collaboration, and aligning clinical services with organizational strategy.

Dedicated to enhancing patient outcomes, operational efficiency, and long-term organizational success.

Assistant Chief Operating Officer (ACOO) & Clinical Services Manager at Texas Institute for Neurological Disorders (2025-04 – Present)

• Oversee clinical services, operations, and strategic planning across multiple divisions including Infusion, Neurotoxin, and Diagnostic Services.
• Collaborate with executive leadership and President to design and implement organization-wide SOPs, KPIs, and compliance policies.
• Direct clinical operations management, including EMR optimization, staff leadership, and integration of new service lines.
• Lead cross-functional initiatives in compliance, accreditation (ACR, HIMSS, CMS), and organizational growth.

North Area Manager at Texas Institute for Neurological Disorders (2023-02 – 2025-04)

• Managed daily operations for the North Texas clinics and diagnostic services, including MRI and infusion facilities.
• Directed recruitment, training, scheduling, and performance management of staff while maintaining compliance standards.
• Implemented new workflows and KPIs to improve patient satisfaction, efficiency, and care coordination.
• Worked closely with COO and clinical leadership on cross-site integration and process improvements.

West Area Manager at Texas Institute for Neurological Disorders (2021-07 – 2023-02)

• Oversaw operational functions for West Texas clinics, ensuring alignment with organizational policies and quality benchmarks.
• Implemented staff development initiatives to improve efficiency and service delivery.
• Coordinated credentialing, regulatory readiness, and compliance for West Texas operations.
• Collaborated with clinical leaders to streamline EMR use and enhance patient services.

Medical Assistant at Texas Institute for Neurological Disorders (2017-12 – 2021-07)

• Supported adult and pediatric neurology practices with direct patient care, including vitals, charting, and preparing patients for procedures.
• Assisted with neurological procedures including Botox, Dysport, Myobloc preparation, and Baclofen pump refills.
• Managed administrative duties such as referrals, prior authorizations, lab/test documentation, and EMR charting in eClinicalWorks.
• Trained new medical assistants and covered both front office and clinical functions as needed.

Medical Assistant / Lead MA / Supervisor at Infinity Health Group – Center for Pain Relief and Rehabilitation & Gunter Medical Center (2016-02 – 2017-11)

• Interviewed patients, recorded medical histories, and prepared them for examinations.
• Performed lab specimen collection, diagnostic tests, and administered medications/injections.
• Managed referrals, prior authorizations, and EMR charting (Aprima EHR).
• Handled inventory, ordering, ICD-9/ICD-10 coding, and supervised clinical staff.

Office / Business Manager at Sharkarosa Wildlife Ranch (2014-12 – 2016-02)

• Managed scheduling, payroll, and QuickBooks accounting for ranch operations.
• Coordinated tours, events, and educational programs, including marketing and scheduling.
• Oversaw licensing, certifications, and employee scheduling.
• Handled customer service, gift shop management, and banking responsibilities.

Medical Assistant / Practice Manager at Savannah Clinic Associates (2012-11 – 2014-11)

Promoted to Practice Manager for the last six months of employment, overseeing operations and staff.

• Supported patient care with examinations, diagnostic tests, and medication administration.
• Performed administrative tasks including scheduling, insurance verification, referrals, and EMR documentation.
• Assisted in minor procedures and pelvic examinations.

Bachelor's / Master's in Healthcare Administration – University of Phoenix-Online Campus (2023-02 – 2026-current)

Certificate in Medical Assistant Specialist – Sanford-Brown College (2012 – 2013)