Doaa El_hashemy

Manage client communications via WhatsApp and phone calls. Prepare price offers and formal contracts for customers. Handle post-installation support and resolve maintenance requests.

Senior Sales Coordinator at KINGDOM OF AIR CONDITIONING (2024-01 – Present)

• Manage client communications via WhatsApp and phone calls.
• Prepare price offers and formal contracts for customers.
• Handle post-installation support and resolve maintenance requests.

Sales Representative & Social Media Specialist at KINGDOM OF AIR CONDITIONING (2022-03 – 2023-12)

• Handled customer inquiries and leads across social media platforms.
• Formed initial sales contracts and recommended suitable AC systems.
• Monitored warehouse logs for inbound and outbound AC equipment.

Sales and Customer Service Specialist at 3B Air Conditioning (2021-01 – 2022-02)

• Provided product details to help customers choose suitable AC systems.
• Managed incoming sales inquiries through multiple communication channels.
• Followed up after purchase to ensure satisfaction and handle requests.

Customer & Administrative Coordinator (Part-time) at Private Tutoring Services (2024-09 – 2026-06)

• Coordinated schedules and maintained daily communication with private university and high school students.
• Responded to client inquiries via WhatsApp and phone calls, ensuring smooth scheduling and session coordination.

Bachelor of Arts in English Department – Cairo University (2021-09 – 2025-06)