Information Technology Program Manager at Embassy of Canada to Algeria (2020-01 – Present)
Spearheaded IT strategy and execution for the Canadian General Governor's visit to Doha, overseeing end-to-end technology infrastructure, including procurement, setup, and troubleshooting to ensure seamless operations. Manage the day‑to‑day operations of the Mission IT program, including program development, project management, negotiation of service agreements, reporting on these operations and supervising staff members.
- Plan and manage the IT budgets according to the functional needs (acquisition, subscription, maintenance, new projects)
- Take responsibility for ensuring the proper functioning of all IT systems at the mission
- Recommend all improvements and modifications to the systems
- Negotiate all service agreements with suppliers
- Analyze and identify the causes of the problems as well as the surrounding circumstances
- Diagnose failures and resolve all problems with hardware, software and systems, including server‑related problems; determine the nature and source of the problem, search technical documents on equipment, applications and systems architecture, as applicable, and design and implement corrective actions
- Provide technical advice and guidance to junior IT officers and users on actions to be taken to resolve issues
- Review technical documents for hardware, software and applications to identify and resolve problems, and assign more complex problems to the appropriate group following established procedures for the use of higher levels of intervention
- Troubleshooting hardware issues, repair equipment, install and upgrade software, apply patches, diagnose network, server and workstation problems, responsible of the maintenance of network printers and local printers, scanners, other local devices and the local network as well as hardware such as telephones
- Perform backups and run recovery actions, monitor the performance of backup files, and maintain tapes and archives
- Manage and execute equipment servicing and maintenance procedures on a daily, weekly and monthly basis to ensure it performs optimally
- Coordinate with the supervisor (the council) the disposal and sale of hardware and software
- Assist the supervisor (the council) in managing the inventory of IT assets
Information System Manager at Group LABELLE (Agri-Food industry) (2019-05 – 2020-01)
Developed and implemented a secure and salable information system, leading to increase employee productivity and cost savings.
- Implement IT policies and ensure proper compliance with its practices
- Analyze and troubleshooting the technical and functional needs for the ERP project
- Project planning and management for the implementation of a new ERP that meets the group needs (Dynamics Nav2017)
- Monitoring and supervising the deployment of ERP Dynamics Nav 2017 by meeting the needs of all the structures of the agri‑food group (Financial, HR, trade, sales, production, maintenance)
- Planning and monitoring the IT budget (according to the projects and the functional needs of all the group structures)
- Manage and ensure the proper functioning of the IT infrastructure (servers, networks, connection between structures, domain control, virtual machines, etc.)
- Ensure the security of the global network through the administration of Kaspersky Endpoint Security servers
- Provide training and manage teams of IT specialists to develop, operate and administer computer and telecommunications software, networks and computer systems
- Ensure a good network connection between structures with a VPN (Fortigate solution)
- Meet with clients to discuss system characteristics, technical specifications, costs and timelines
- Supervised and evaluated the performance of the IT teams
- Reduced network security threats and violations
Information Technology Director at AL Rayane Healthcare (Medical and Healthcare services) (2018-08 – 2019-05)
Optimized IT operations by consolidating networks, deploying new hardware, and improving infrastructure, resulting reduction in IT costs.
- Develop and implement IT policies and procedures for electronic data processing and computer systems development and operations
- Plan, organize, direct, control and evaluate the activities of the IT departments
- Develop a business digitalization plan
- Meet with clients to discuss system features, technical specifications, costs and timelines
- Control the budget and expenses of the IT department
- Control the budget for IT projects (essentially ERP deployment)
- Collect data from other departments, analysis and anticipate their needs, give technical proposals before choosing a new ERP
- Manage the SOPHOS Network Security solution
- Administration of the previously used ERP (ODOO)
- Assessment of the current solution, needs studies, preparation of specifications and proposal of a new ERP
- Responsible for the negotiation of required contracts for the Enterprise Resource Planning (ERP) system and its system specifications
Information Technology Deputy Director at CNAN MED (National Shipping Company) (2018-04 – 2018-08)
- Plan, organize, control and evaluate the activities of the company IT department
- Develop and implement IT policies and procedures for data processing and computer systems development and operations
- Head of the IT infrastructure (maintenance, implementation, purchasing, renewal)
- Responsible for the company IT budget planning
- Study, propose and monitoring of projects
- Network administrator (LAN, WLAN and VPN), ISA
- System Administrator (Active Directory, DHCP and DNS)
- Installation of the new IT Network for the new Headquarters (new location) with all the following: role of the new network (planning of tasks, calls for tenders, consultations, meeting deadlines, preparation with Internet providers)
Information Technology Manager at Societe des Parcs dAlger (real estate and investment) (2015-06 – 2018-04)
- Responsible for the IT infrastructure (maintenance, implementation, purchasing)
- Develop and implement IT policies and procedures for data processing and computer systems development and operations
- Plan, organize, manage and control the IT budget
- Plan, organize, direct, control and evaluate the activities of the company IT departments
- Studies, proposals and monitoring of projects
- Manage the company emails server (Exchange Server)
- Administrator of the HP Storage Works storage solution
- Network administrator (LAN, WLAN and VPN), ISA
- System Administrator (Active Directory, DHCP and DNS)
- VOIP administrator (Cisco call manager, Cisco IP Phone)
- Administrate and Manage the BlackBerry solution
System Analyst at Sonatrach International Holding Corporation (Oil and Gas) (2010-05 – 2015-06)
- IT Project Manager: Studies, Planning, Monitoring and Realization of IT projects
- Administrate and Manage the finance and accounting system ERP: SunSystems (INFOR)
- Collaboration with the Finance department for the monitoring of the accounting software (INFOR SunSystems)
- System and Network Administration (LAN, VLAN, WLAN and VPN)
- Company email administration
- Development of small applications for the office users' needs
- Administration and maintenance Firewall ASA (cisco)
- Voice IP Phones administration and maintenance (CISCO CallManager and CISCO IP phones)
- Administration and Configuration Fortigate 60
- Providing IT support for local and distant clients (Help Desk Officer)
- Responsible for the Payroll and Payroll system
- Migration of the SunSystems ERP software platform from one site to another (from Lahaye to Algiers)
- Upgrade of the SunSystems ERP from version 5.1.1 to 5.3.1
- Upgrade of the SunSystems ERP from version 5.3.1 to 6.2.1
- Switching to a new chart of accounts (configuration of a new IFRS chart of accounts)
