Maroua Bouhadi

Motivated and organized Customer Service and Order Management professional with hands-on experience in e-commerce order confirmation, order tracking, customer communication, complaint handling, and after-sales support. Experienced in managing a high volume of customer interactions, following up on orders, resolving delivery-related issues, and maintaining accurate order information. Strong communication, organization, and problem-solving skills, with an English level of B1 and a strong motivation to work with international clients in remote and freelance positions.

Customer Service & Order Management Specialist at Marwella Sales (2022-01 – Present)

• Confirm and follow up on e-commerce orders with customers.
• Contact customers by phone to verify order details and delivery information.
• Track orders throughout the delivery process.
• Handle customer questions, complaints, and delivery issues.
• Coordinate with delivery companies to resolve order-related problems.
• Update and organize customer and order information.
• Monitor pending, delivered, returned, and cancelled orders.
• Prepare daily and weekly order reports.
• Manage a high volume of customer interactions while maintaining professional communication.
• Work with e-commerce and order-management platforms.

Bachelor's Degree (Licence) in Computer Science Studies – USTHB