Meroua Herraz

Supporting and guiding students Advising students on studying abroad Monitoring applications and university files

Academic Advisor / Sales Consultant at THE US HOUSE (2025-02 – Present)

• Supporting and guiding students
• Advising students on studying abroad
• Monitoring applications and university files
• Assisting with the preparation of documents (CVs, cover letters, forms)
• Assisting with visa procedures
• Providing academic follow-up and advice

Sales Representative at FEDEX (2019-09 – 2025-01)

• Providing customers with information about products and services
• Advising clients and prospects on the services offered
• Managing the company's commercial and administrative follow-up
• Building and maintaining strong customer relationships
• Understanding and responding to customer needs
• Supporting field sales representatives
• Participating in promotional activities
• Maintaining direct contact with customers

CEO Assistant / Human Resources Assistant at FEDEX (2018-10 – 2019-09)

• Monitoring employee attendance and working hours
• Handling administrative tasks, including probation periods, fixed-term contracts, leave management, and employee movement records
• Updating employee files and managing the filing and archiving of various documents
• Preparing variable payroll elements, ensuring smooth processing, and correcting errors reported by employees
• Managing social security matters with CNAS / CACOBATPH, including declarations of new employees, reimbursements and allowances, in cooperation with the company's social affairs correspondent
• Managing recruitment administration: CV screening, scheduling appointments, interviews, and telephone interviews
• Selecting received CVs
• Preparing employment certificates and other HR documents
• Contributing to a positive workplace environment through active listening and communication
• Participating in recruitment activities, including telephone and face-to-face interviews, interview reports, and other HR tasks

Reservations Officer at TGCTP (Earthworks, Civil Engineering and Petroleum Works) (2018-07 – 2018-11)

• Welcoming and informing staff about conditions and procedures
• Handling reservations, scheduling, and correspondence
• Supervising and coordinating reception staff activities when required

Travel Agency Manager at Travel Agency (2017-05 – 2018-06)

• Welcoming and informing customers about accommodation conditions, procedures, prices, and available options
• Handling reservations, scheduling, correspondence, and customer files
• Promoting hotels and tourist accommodation establishments through information letters, prospecting, pricing strategies, and other commercial activities

Sales Representative at Travel Agency (2016-11 – 2017-04)

Receptionist at VIGIL GROUP (2015-04 – 2016-04)

Bachelor's Degree in English Literature – Mentouri University

Amadeus ITM Training – ITM Study

Digital Marketing Training – Etuds Academy