Nadjib Kassa

I am seeking a job that will allow me to utilise my professional skills and adaptability. My goal is to advance my career and achieve my professional aspirations while making a significant contribution to the company that hires me.

Delivery driver at Grocery (2021-01 – Present)

• Ensure that the delivery vehicle is in good working order.
• Check oil, fuel and brake fluid levels regularly.
• Load goods into the vehicle safely and efficiently.
• Organize packages to minimize the risk of damage during transport.
• Plan and organize delivery routes to maximize efficiency.
• Use navigation systems or applications to optimize journeys.
• Drive safely and respect driving and road safety rules.
• Adapt driving according to weather and traffic conditions.
• Deliver goods to customers on time.
• Obtain customer signature upon delivery and process payments if necessary.
• Manage merchandise returns in accordance with company policies.
• Communicate with customer service to resolve issues with returns.
• Provide friendly and professional customer service during deliveries.
• Respond to customer questions and resolve issues proactively.
• Carry out regular checks of the vehicle to ensure its proper functioning.
• Report mechanical problems and schedule necessary maintenance.
• Maintain accurate records of deliveries and receipts.
• Complete the necessary administrative documents for each delivery.
• Communicate effectively with warehouse staff, customers and supervisors.
• Skills of a category B delivery driver.

Owner - manager and seller of a women's shoe store at Women's shoe store (2018-01 – 2020-12)

• Oversee all daily store operations, including sales, customer service and inventory management.
• Choose shoe collections based on fashion trends, seasons and customer preferences.
• Ensure an adequate stock level based on demand and market trends.
• Track sales to adjust replenishment orders.
• Develop marketing strategies to promote the store, including promotions, special events and collaborations.
• Develop budgets, track sales and manage company finances.
• Recruit, train and manage staff, including sales and support staff.
• Ensure compliance with local and state retail regulations.
• Monitor competitor activities to adjust business strategies.
• Greet customers, answer their questions and guide them in their choices.
• Provide exceptional customer service to build customer loyalty.
• Have in-depth knowledge of products, brands and the latest trends in women's footwear.
• Provide styling and fit advice based on customer preferences and needs.
• Maximize sales by recommending complementary products and using effective sales techniques.
• Process sales transactions, including cashing, returns and exchanges.
• Be aware of the latest fashion trends and new collections to better advise customers.
• Maintain a clean and organized sales environment, ensure attractive presentation of products.
• Excellent communication and customer service skills.
• Ability to persuade and close sales.

Car rental manager at Socar car rental (2013-01 – 2018-12)

• Oversee all daily car rental operations, including rentals, returns and reservations.
• Provide quality customer service by responding to inquiries, providing vehicle information and resolving issues.
• Plan and supervise regular maintenance of fleet vehicles.
• Track the status and location of each vehicle.
• Establish competitive rental rates based on operational costs and the local market.
• Write and manage rental contracts with customers.
• Implement marketing strategies to promote the business and attract new customers.
• Work with local partners to develop collaborations.
• Develop budgets and manage company finances, including invoicing, payment collection and accounting.
• Ensure compliance with local and state vehicle rental regulations.
• Use online reservation systems to track availability and manage reservations.
• Recruit, train and manage company staff, including rental agents and maintenance staff.
• Manage customer disputes and complaints effectively.
• Monitor competitive activities and adjust strategies accordingly.
• Ability to effectively manage daily operations and make strategic decisions.
• Excellent communication skills to interact with customers and resolve issues.

Manager of a cleaning company at Cleaning and maintenance and infections and rodent control company (2008-01 – 2012-12)

• Plan, organize and supervise cleaning activities.
• Ensure that quality standards are respected in all operations.
• Recruit, train and supervise cleaning staff.
• Plan work schedules and evaluate performance.
• Establish and maintain positive relationships with customers.
• Respond to requests, resolve problems and ensure customer satisfaction.
• Evaluate customer cleaning needs and provide quotes.
• Establish competitive rates based on the services provided.
• Negotiate, develop and manage cleaning contracts with clients.
• Ensure compliance with the terms and conditions of contracts.
• Select and manage appropriate cleaning products.
• Ensure cleaning equipment is well maintained and available.
• Develop and manage the company budget.
• Track expenses, manage invoices and payments.
• Ensure compliance with health, safety and environmental standards.
• Know and respect the regulations of the cleaning sector.
• Identify new business opportunities and develop growth strategies.
• Participate in calls for tenders and presentations to win new contracts.
• Ensure staff are trained in cleaning best practices.
• Follow new technologies and innovations in the field.
• Develop emergency response plans and manage unforeseen situations.
• Ability to lead and motivate staff.
• Excellent communication skills to interact with customers, staff and other stakeholders.

General food wholesaler at General food wholesaler (2005-01 – 2007-12)

• Identify and negotiate with suppliers to obtain wholesale food products.
• Manage supplier relationships to ensure a reliable supply chain.
• Maintain adequate inventory based on demand and seasons.
• Monitor stock levels and make replenishments as needed.
• Organize logistics for efficient transportation of products to customers.
• Coordinate deliveries to ensure punctual distribution.
• Establish competitive prices for food products taking into account purchasing costs, storage costs and profit margin.
• Respond to customer inquiries, provide product information and resolve any issues.
• Collaborate with customers to meet their specific needs.
• Maintain in-depth knowledge of food market trends to adjust the offering accordingly.
• Introduce new products based on market demands.
• Manage company finances, including accounting, invoicing and payment collection.
• Ensure the company complies with all food and food safety regulations and standards.
• Implement marketing strategies to promote food products to existing and potential customers.
• Participate in trade shows and events in the food sector.
• Monitor competitive activities and adjust strategies accordingly.

Canvasser at Supermarket in Béjaïa (2006-01 – 2007-12)

• Identify products or services to promote based on market trends and customer needs.
• Set up an attractive stand or demonstration space to showcase products or services.
• Approach customers in a friendly and professional manner to arouse their interest.
• Convincingly explain the features and benefits of the products or services being promoted.
• Distribute free samples to allow customers to test products.
• Answer customer questions in an accurate and informative manner.
• Collect data on customer reactions, interest levels and feedback.
• Collaborate with supermarket staff to ensure smooth integration and avoid conflicts.
• Provide regular reports on performance, sales and feedback.
• Ensure compliance with all supermarket rules and regulations regarding promotion and sales.

Primary school certificate – Chahid Ahmed Azzoug School (1991-01 – 1997-12)

Average education certificate – Ibn Toumert College (1997-01 – 2002-12)

TS in computer science in computer science – Professional Training & Apprenticeship Center (CFPA) (2004-01 – 2004-12)