Delivery driver at Grocery (2021-01 – Present)
- Ensure that the delivery vehicle is in good working order.
- Check oil, fuel and brake fluid levels regularly.
- Load goods into the vehicle safely and efficiently.
- Organize packages to minimize the risk of damage during transport.
- Plan and organize delivery routes to maximize efficiency.
- Use navigation systems or applications to optimize journeys.
- Drive safely and respect driving and road safety rules.
- Adapt driving according to weather and traffic conditions.
- Deliver goods to customers on time.
- Obtain customer signature upon delivery and process payments if necessary.
- Manage merchandise returns in accordance with company policies.
- Communicate with customer service to resolve issues with returns.
- Provide friendly and professional customer service during deliveries.
- Respond to customer questions and resolve issues proactively.
- Carry out regular checks of the vehicle to ensure its proper functioning.
- Report mechanical problems and schedule necessary maintenance.
- Maintain accurate records of deliveries and receipts.
- Complete the necessary administrative documents for each delivery.
- Communicate effectively with warehouse staff, customers and supervisors.
- Skills of a category B delivery driver.
Owner - manager and seller of a women's shoe store at Women's shoe store (2018-01 – 2020-12)
- Oversee all daily store operations, including sales, customer service and inventory management.
- Choose shoe collections based on fashion trends, seasons and customer preferences.
- Ensure an adequate stock level based on demand and market trends.
- Track sales to adjust replenishment orders.
- Develop marketing strategies to promote the store, including promotions, special events and collaborations.
- Develop budgets, track sales and manage company finances.
- Recruit, train and manage staff, including sales and support staff.
- Ensure compliance with local and state retail regulations.
- Monitor competitor activities to adjust business strategies.
- Greet customers, answer their questions and guide them in their choices.
- Provide exceptional customer service to build customer loyalty.
- Have in-depth knowledge of products, brands and the latest trends in women's footwear.
- Provide styling and fit advice based on customer preferences and needs.
- Maximize sales by recommending complementary products and using effective sales techniques.
- Process sales transactions, including cashing, returns and exchanges.
- Be aware of the latest fashion trends and new collections to better advise customers.
- Maintain a clean and organized sales environment, ensure attractive presentation of products.
- Excellent communication and customer service skills.
- Ability to persuade and close sales.
Car rental manager at Socar car rental (2013-01 – 2018-12)
- Oversee all daily car rental operations, including rentals, returns and reservations.
- Provide quality customer service by responding to inquiries, providing vehicle information and resolving issues.
- Plan and supervise regular maintenance of fleet vehicles.
- Track the status and location of each vehicle.
- Establish competitive rental rates based on operational costs and the local market.
- Write and manage rental contracts with customers.
- Implement marketing strategies to promote the business and attract new customers.
- Work with local partners to develop collaborations.
- Develop budgets and manage company finances, including invoicing, payment collection and accounting.
- Ensure compliance with local and state vehicle rental regulations.
- Use online reservation systems to track availability and manage reservations.
- Recruit, train and manage company staff, including rental agents and maintenance staff.
- Manage customer disputes and complaints effectively.
- Monitor competitive activities and adjust strategies accordingly.
- Ability to effectively manage daily operations and make strategic decisions.
- Excellent communication skills to interact with customers and resolve issues.
Manager of a cleaning company at Cleaning and maintenance and infections and rodent control company (2008-01 – 2012-12)
- Plan, organize and supervise cleaning activities.
- Ensure that quality standards are respected in all operations.
- Recruit, train and supervise cleaning staff.
- Plan work schedules and evaluate performance.
- Establish and maintain positive relationships with customers.
- Respond to requests, resolve problems and ensure customer satisfaction.
- Evaluate customer cleaning needs and provide quotes.
- Establish competitive rates based on the services provided.
- Negotiate, develop and manage cleaning contracts with clients.
- Ensure compliance with the terms and conditions of contracts.
- Select and manage appropriate cleaning products.
- Ensure cleaning equipment is well maintained and available.
- Develop and manage the company budget.
- Track expenses, manage invoices and payments.
- Ensure compliance with health, safety and environmental standards.
- Know and respect the regulations of the cleaning sector.
- Identify new business opportunities and develop growth strategies.
- Participate in calls for tenders and presentations to win new contracts.
- Ensure staff are trained in cleaning best practices.
- Follow new technologies and innovations in the field.
- Develop emergency response plans and manage unforeseen situations.
- Ability to lead and motivate staff.
- Excellent communication skills to interact with customers, staff and other stakeholders.
General food wholesaler at General food wholesaler (2005-01 – 2007-12)
- Identify and negotiate with suppliers to obtain wholesale food products.
- Manage supplier relationships to ensure a reliable supply chain.
- Maintain adequate inventory based on demand and seasons.
- Monitor stock levels and make replenishments as needed.
- Organize logistics for efficient transportation of products to customers.
- Coordinate deliveries to ensure punctual distribution.
- Establish competitive prices for food products taking into account purchasing costs, storage costs and profit margin.
- Respond to customer inquiries, provide product information and resolve any issues.
- Collaborate with customers to meet their specific needs.
- Maintain in-depth knowledge of food market trends to adjust the offering accordingly.
- Introduce new products based on market demands.
- Manage company finances, including accounting, invoicing and payment collection.
- Ensure the company complies with all food and food safety regulations and standards.
- Implement marketing strategies to promote food products to existing and potential customers.
- Participate in trade shows and events in the food sector.
- Monitor competitive activities and adjust strategies accordingly.
Canvasser at Supermarket in Béjaïa (2006-01 – 2007-12)
- Identify products or services to promote based on market trends and customer needs.
- Set up an attractive stand or demonstration space to showcase products or services.
- Approach customers in a friendly and professional manner to arouse their interest.
- Convincingly explain the features and benefits of the products or services being promoted.
- Distribute free samples to allow customers to test products.
- Answer customer questions in an accurate and informative manner.
- Collect data on customer reactions, interest levels and feedback.
- Collaborate with supermarket staff to ensure smooth integration and avoid conflicts.
- Provide regular reports on performance, sales and feedback.
- Ensure compliance with all supermarket rules and regulations regarding promotion and sales.
