Nidal Badjadi

Administration/ Law

كفاءة

Ben ’Aknoûn, الجزائر500 DZD/ساعة0عضو منذ ٢٨ سبتمبر ٢٠٢٢

استعن بخدماته

اطلب عرض سعر بدون التزام

insuranceadministrative assistant teacherlegal assistantcustomer service agent

نبذة

Driven Legal Assistant with background in marketing and customerservice. Highly skilled at multitasking and prioritizing tasks to complete projects on time and determine appropriate courses of action for better results.Talented in legal research, communication, presentation, and analytics.Knowledgeable in diverse software programmes, including word, excel and power-point.

الخبرة

From October 2014 to May 2017 English and arabic Teacher free worker Algiers, Algeria
· Regularly supported school in translating documents such as contracts,and legal documents.

· Taught multiple subjects in Arabic including reading, writing and poetry beginners and non beginners level through cross-curricular teaching.

· Helped 25 students achieve perfect results in 2015 and 2016

bydelivering weekly exam-focused classes.

· Identified and addressed difficulties presented by diglossia,phonological differences and vocabulary acquisition through essays.

Sales Cashier
From 2016 to 2018 Big Shop superette Bab Ezzouar, Algiers

· Provided professional and courteous service at all times.

· Operated cash register with proficiency during high-volume shoppingtimes.

· Worked with customer service to resolve issues.

· Minimised long register queues by completing sales transactions quickly.

· Displayed and restocked merchandise in appealing manner.

· Processed POS transactions, including checks, cash and credit purchasesor refunds.Drove 12% increase in customer flow capacity and reducecustomer waiting time by 20% through optimising checkout processes
From June 2020 to January 2021 Administrative Assistant

EDSP Algérie Bouzareah, Algiers

· Supported manger through personal document management,

calendarorganisation and collateral preparation for meetings.

· Processed financial documents including contracts, expense reports andinvoices.

· Managed busy workload through the registrations to consistently meet thetwo days deadlines.

· Professionally represented edsp school by greeting clients at receptionin front-of-house role.

· Provided support for CEO and sales team in managing operation work flow.

· Drove customer feedback to deliver information to management forcorrective action.

· Executed on-time, under-budget projects by solving complex issues forsenior leadership.Supervised three office staff members in daily tasksand performance.
since october 2021 to january 2022 Inbound customer service agent

Jumia Algeria Algiers, Algeria

-Manage Customer satisfaction performance reach the target

-Provide help and advice to customers

-Handle customer complaints or any major incidents

-Write reports analysing the customer service

-Atteinte des objectifs de vente de services fixés chaque mois

-Suivi des clients pour les fidéliser, établir une relation de confiance avec eux

-Produire des rapports de données, analyser et proposer les recommandations nécessaires

Answer incoming calls from customers with inquiries on product orders

-Assist various departments in facilitating sales of all products in the company portfolio

-Analyze customer issues and assist in resolving within the required timeframe

-Coordinate with customers and ensure appropriate questioning to identify issues

-Manage all customer inquiries and summarize to present to management

-Administer and prioritize customer tasks and ensure achievement of all deadlines within the required timeframe

-Maintain accuracy of all data and verify the same for all customer service
from february 2022 to juin 2022 Trainisheep in insurance

SAA ’Aïn Benian, Algeria

Handling on the software of the underwriting of insurance contractsApplication on automobile, fire, construction.Handling claims and accounting techniques on the software insurance