Riad Annane

Versatile and results-driven professional with over 5 years of experience across visa services, hospitality operations, and sales. Skilled in visa processing, biometric enrolment, document verification, compliance, customer relations, and sales support. Multilingual in English, French, and Arabic, recognised for attention to detail, adaptability, and delivering high service standards in diverse environments.

Senior Officer at VFS Global – Schengen Visa Application Centre (VAC) (2023-05 – Present)

Administer and process high-volume Schengen visa applications with focus on document verification, biometric capture, and compliance with consular standards.

• Administer and process high-volume Schengen visa applications, including document verification, biometric capture, and risk assessment, ensuring strict adherence to consular compliance standards.
• Safeguard and manage sensitive documents in alignment with embassy security protocols, maintaining full confidentiality and accuracy.
• Deliver multilingual support (English, French, Arabic) to applicants, addressing enquiries and providing clear guidance throughout the visa application process.
• Provide premium service to VIP and high-profile applicants, including facilitation of offsite "Visa at Your Doorstep" solutions.
• Conduct accurate data entry, maintain applicant records, and reconcile daily payments using Microsoft Office and internal systems.
• Uphold quality assurance and attention to detail in all stages of visa processing to minimise errors and enhance service delivery.
• Collaborate with consular teams to streamline workflows, support audits, and maintain compliance with SLA and embassy requirements.

Supervisor at White Hospitality (2022-01 – 2023-03)

Directed daily front-of-house operations with focus on compliance, customer service, and staff management.

• Directed daily front-of-house operations, ensuring compliance with hygiene and service quality standards.
• Resolved customer concerns promptly, maintaining a positive client experience in a high-pressure environment.
• Scheduled and supervised staff performance to optimise workflow and operational efficiency.

Sales Representative at Best Brand Distribution (BBD) (2021-03 – 2021-11)

Promoted and sold electronic products in competitive retail environment with focus on customer relationships and sales targets.

• Promoted and sold electronic products, managing customer relationships, handling enquiries and returns, and achieving sales targets to drive revenue growth, client satisfaction, and market penetration in a competitive retail environment.

Diploma in Accountancy & Management: Senior Technician in Accountancy & Management – Institute of Management Training Saint Michel Sonatrach (2020-02)