Maryjane Cricks-Arellano

Service-focused aviation and business professional with nearly 20 years as a Lead Flight Attendant at JetBlue Airways and prior executive leadership experience. Skilled in anticipating traveler needs, providing attentive and composed service, navigating itinerary disruptions, communicating with diverse travelers, and coordinating people and priorities in time-sensitive settings. Seeking to bring trusted, detail-oriented support to a private family, family office, or executive travel team.

Lead Flight Attendant, Inflight Services at JETBLUE AIRWAYS (2005-08 – 2024-12)

• Delivered attentive, personalized service to passengers while maintaining safety, professionalism, and composure in demanding travel environments.
• Helped travelers navigate schedule changes, delays, disruptions, and stressful situations with clear communication and practical support.
• Assisted international passengers with immigration and customs documentation questions and travel-related needs.
• Led preflight briefings, coordinated cabin crew responsibilities, and mentored new flight attendants.
• Handled sensitive passenger situations, medical emergencies, and conflict resolution with sound judgment and empathy.
• Prepared accurate incident reports and collaborated with operational teams to resolve issues efficiently.

Chief Executive Officer at PHLEBOTOMY PROFESSIONALS INC. (1993-01 – 2007-07)

• Directed day-to-day operations, budgeting, organizational policies, and business growth initiatives.
• Built productive relationships with vendors, suppliers, and business partners; represented the organization at industry events.
• Hired, trained, and developed staff while overseeing service standards and operational priorities.

Phlebotomy – Mount San Antonio College