System Analyst

Askend is one of Estonia's leading digital transformation partners, helping public and private sector organisations build secure, scalable digital services and information systems that people and organisations rely on every day. From e-government and healthcare to energy and finance, we solve complex challenges through thoughtful analysis and innovative technology solutions.

Today, Askend is a team of 100 specialists and one of the leading software development partners in the public sector. As we continue to grow, expand internationally, and take on increasingly ambitious challenges, we're looking for people who enjoy solving complex problems, taking ownership, and growing together with the company. At Askend, you'll have the opportunity to influence not only the solutions we build, but also the next stage of our journey.

We are looking for a System Analyst to join our team in Tallinn or Tartu.

What You'll Do:

✔️ Analyse business processes and stakeholder needs, translating them into clear system requirements and solution designs

✔️ Create specifications, process models, data models, user stories, and other analysis documentation

✔️ Design and document REST APIs, integrations, and interactions with external IT systems

✔️ Collaborate closely with clients, developers, testers, and other stakeholders throughout the software development lifecycle

✔️ Participate in project planning, backlog refinement, scope definition, and effort estimation activities

✔️ Help ensure that solutions meet business needs and are delivered according to agreed requirements To Succeed in This Role, You Should:

👉 Have at least 3 years of experience in system and business analysis within software development projects

👉 Have practical experience working in Agile development teams (Scrum or similar frameworks)

👉 Have practical experience with UML, BPMN, system modelling, and requirements specification

👉 Have experience designing REST APIs and integrating with external IT systems

👉 Have basic skills in SQL querying and working with relational databases

👉 Be confident working directly with clients, facilitating discussions, and managing stakeholder expectations

👉 Be proactive, solution-oriented, and eager to learn, grow, and take on new challenges

👉 Be a team player, who genuinely cares about clients, colleagues, and delivery quality

👉 Be fluent in Estonian and English, both written and spoken

Nice to have

⭐️ Experience with public sector or government projects, including public procurement tenders

⭐️ Higher education in IT, business/system analysis or something similar

We have a "People-First-Culture":

❤️ Great working conditions – We value your work-life balance and support a hybrid work model with flexibility to work both from the office and from home. Your time with friends, family, and hobbies matters just as much as your time at work.

❤️ Health and wellness compensation – We need you to care for yourself like we do. We also encourage wellness activities and participation in various sports events.

❤️ Continuous development – We foster a learning culture with access to trainings, coaching, and mentoring. You’ll have time during work hours to grow your skills and can take part in role-based communities.

❤️ Modern and motivating environment – Bright office with kitchen, sport and relaxation areas, ergonomic desks, and high-quality equipment. Friendly, experienced team that values open communication and a results-oriented approach. Plus, regular team events.

❤️ Your voice matters – We’re big enough to have impact but small enough that every voice counts. You can help shape not just your role or team, but the direction of the entire company.