Application and Technical Support Engineer

Job Description: Application Support Specialist

About Us

We are a dynamic company specializing in Mobility Solutions and software development. Our in-house developed products and innovative IT solutions help businesses streamline operations and achieve their goals. We are looking for an Application Support Specialist to join our team and ensure the successful deployment, support, and continuous improvement of our software solutions.

Key Responsibilities

· Perform manual testing of software applications to identify, document, and resolve issues before deployment.

· Install, configure, and implement software applications at customer sites, ensuring successful go-live and smooth operation.

· Deliver user training sessions and provide guidance on application functionality and best practices.

· Provide technical support to customers, responding to issues and inquiries in a timely and professional manner.

· Utilize Microsoft SQL Server knowledge to troubleshoot, maintain, and support application databases.

· Create and maintain system architecture, workflow, and integration diagrams using tools such as Microsoft Visio or Draw.io.

· Prepare and maintain deployment guides, technical documentation, user manuals, and troubleshooting procedures.

· Gather customer feedback after deployment and collaborate with the development team to enhance product functionality and user experience.

· Act as a liaison between customers and the development team to ensure business requirements are accurately understood and delivered.

· Assist with software integration, networking, and hardware-related requirements when necessary.

Required Qualifications

· Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.

· 0–3 years of experience in Application Support, Software Implementation, Technical Support, or a related role.

· Strong understanding of software testing methodologies and quality assurance practices.

· Experience deploying and configuring software applications in customer environments.

· Excellent communication, presentation, and customer training skills.

· Strong proficiency in Microsoft SQL Server administration and development, including database troubleshooting and performance optimization.

· Experience using Microsoft Visio, Draw.io, or similar tools for system documentation and architecture design.

· Basic understanding of networking concepts, Windows Server environments, and hardware-software integration.

· Strong organizational and multitasking skills.

· Ability to explain technical concepts clearly to non-technical users.

· Customer-focused mindset with strong analytical and problem-solving abilities.

· Willingness to travel to customer sites when required.