Application Developer supervisor (AI)

Company Description Xceed is a leading multilingual Business Process Outsourcing (BPO) provider in the EMEA region, supporting government and commercial clients across more than 10 languages and 10,000+ web-enabled multichannel stations. With delivery centers in Egypt, Morocco, Mauritius, the UAE, and a new site in Saudi Arabia, Xceed offers comprehensive services including inbound and outbound support, back-office operations, infrastructure management, recruitment process outsourcing, helpdesk support, and social media analysis. The company is recognized globally through IAOP’s Best Global Outsourcing 100™ and Impact Sourcing Champions Index, as well as multiple regional and international awards in customer experience, sustainability, and diversity, equity, and inclusion.

Xceed maintains robust operational and security standards, holding multiple ISO certifications and COPC release 7.0, reflecting its commitment to business continuity, quality, safety, environmental responsibility, and information security. Applicants joining Xceed can expect to work in a certified, award-winning environment focused on career development and impact sourcing.

Role Description The Application Developer Supervisor (AI) is a full-time, on-site role based in Cairo, Egypt, responsible for leading a team of developers in designing, building, and maintaining AI-driven applications and solutions that support Xceed’s operations and client services. This role oversees the end-to-end development lifecycle, including requirements analysis, technical design, coding, code reviews, testing, deployment, and ongoing optimization of AI and automation solutions. The supervisor collaborates with operations, IT, and business stakeholders to identify use cases, translate business needs into technical specifications, and ensure that applications meet performance, security, and scalability standards.

Daily activities include managing workloads and priorities for the development team, mentoring team members, enforcing best practices in software engineering and AI development, and preparing technical documentation and status reports. The role also involves monitoring production systems, troubleshooting issues, and driving continuous improvement initiatives in line with Xceed’s quality and compliance frameworks.

Qualifications

• Candidates should possess strong skills in software/application development, including experience with modern programming languages (e.g., Python, Java, C#, or similar), APIs, and microservices architectures.
• Candidates should possess AI and data-related skills, such as working with machine learning frameworks, data processing pipelines, model deployment, and integrating AI services into business applications.
• Candidates should possess skills in software engineering practices, including version control (e.g., Git), CI/CD, testing methodologies, and secure coding standards.
• Candidates should possess leadership and teamwork skills, including supervising development teams, coaching and mentoring, task prioritization, and effective cross-functional collaboration.
• Candidates should possess analytical and problem-solving skills, with the ability to translate business requirements into technical designs and troubleshoot complex application and