Cloud Architect

CSA GD Customer Engineer

We are seeking a highly skilled and experienced Microsoft Customer Engineer specializing in Microsoft Windows Server Virtualization and System Center Virtual Machine Manager. The ideal candidate will help customers empower their employees, maximize employee productivity and drive success and seamless operation of Microsoft Teams to our customers. This role is customer-facing and requires excellent communication skills, both verbal and written, to interact with technical, non-technical and leadership contacts at customers.

Windows Server Virtualization- Hyper V/ SCVMM System Center Virtual Machine Manager Customer Engineer Role Description:

This opportunity has a focus on Hyper-V and SCVMM, & Failover Clustering skills primarily.

Broad knowledge of Microsoft products with an understanding (defined below) of the following:

Required Knowledge

Hyper-V 2016 and higher

SCVMM 2016 and higher

Azure Local/Stack HCI 22H2 and higher

Windows Server 2012 R2 to 2025

PowerShell 5.x & PowerShell Core 7.X

Windows Server Failover Clustering

Storage Spaces Direct

Active Directory – Setup, config, policy, & groups knowledge

Azure Arc

Optional Knowledge

Virtualization (migration from VMWare to the following, Hyper-V, Azure VMWare Solutions, Azure Stack HCI, Azure VMs)

3rd Party Backup tools including Veeam, Commvault, Zerto, etc.

General Azure IaaS platform (networking, storage, etc.)

Windows Performance

SCOM

SCDPM

SCCM/MECM

SQL Server on Virtual Machines

Azure Backup

Azure Site Recovery

BC/DR Strategies in Windows environments

Networking skills

Storage Solution skills

Technical experience with hybrid infrastructures, architecture designs, and technology management. 10 years' experience with customer facing roles in systems architecture, administration, operations, software support, IT consulting, on-premises and cloud support or consulting for enterprise and/or government customer base, and advanced troubleshooting

Understanding of Microsoft’s Modern IT Architecture and Strategy. Proven track record in successfully planning, deploying, operating, and optimizing on-premises and cloud environments. Familiar with Microsoft enterprise software product offerings.

Characteristics of importance include but are not limited to customer service, problem solving, communication skills, and the ability to read/interpret the needs/wants of customer executives and leaders. Candidates must be able to work independently and within a team setting. Excellent demonstrated customer service & presentation skills.

BA/BS (or higher) in Information Technology or equivalent experience. Microsoft certifications in Windows and Azure are desired.

Role type: Advisory - architecture, consulting, and support to help customers drive solutions and resolutions