📝 Customer Experience Intern (Unpaid)

⚠️ Applications will only be accepted through the following site:

👉 www.owlera.site

About Owlera

Owlera is an AI-powered career platform that helps students and fresh graduates gain practical experience through internship simulations inspired by real companies.

Participants work on realistic business challenges, receive AI-powered feedback, use modern professional tools, and build portfolio-ready projects that demonstrate their abilities to future employers.

We're looking for empathetic, customer-obsessed students to join our Customer Experience Internship and gain hands-on experience in how companies understand, measure, and improve every customer interaction — from onboarding journeys and support tickets to NPS surveys and experience dashboards.

About the Internship

As a Customer Experience Intern, you'll work on realistic customer experience challenges involving journey mapping, feedback analysis, support metrics, satisfaction surveys, and experience-improvement proposals.

You'll learn how CX teams turn raw customer signals into actionable insights that reduce churn, increase loyalty, and grow revenue.

Responsibilities

Map mock customer journeys for signup, onboarding, and renewal stages.
Analyze mock support-ticket datasets to find top complaint themes.
Build a mock customer feedback dashboard with CSAT, NPS, and CES metrics.
Design mock NPS and CSAT surveys with clear, unbiased questions.
Draft mock customer personas based on segment data and feedback patterns.
Analyze mock churn data and flag at-risk customer signals.
Build a mock voice-of-customer report from reviews and survey responses.
Draft mock onboarding email sequences and in-app guidance flows.
Create mock help-center article outlines for common customer issues.
Analyze mock response-time data and propose service-level improvements.
Build a mock customer health-score model from usage and support signals.
Draft mock escalation playbooks for high-risk customer situations.
Research customer experience best practices from leading companies.
Analyze mock A/B test results for onboarding flows and messaging.
Map a mock complaint-resolution workflow with ownership and timelines.
Draft mock proactive-outreach templates for at-risk accounts.
Build a mock experience-improvement roadmap prioritized by impact and effort.
Analyze mock customer lifetime value by segment and touchpoint.
Summarize CX KPIs (NPS, retention, resolution time, effort score) in mock reports.
Use AI tools for feedback analysis, reporting, documentation, and research.
Present customer experience analyses and improvement proposals to stakeholders.

Requirements

Current student or recent graduate in Business Administration, Marketing, Communications, Psychology, or a related field.
Strong interest in customer behavior, service design, and experience improvement.
Empathetic, curious thinker comfortable with both data and human stories.
Comfortable working with spreadsheets and basic data analysis.
Excellent written and verbal communication skills.
Organized, structured, and reliable with documentation.
Interest in customer success, support operations, or CX strategy.
Familiarity with survey tools and feedback analysis is a plus but not required.
Familiarity with CRM concepts (Salesforce, HubSpot, Zendesk) is a plus but not required.
Familiarity with AI tools such as ChatGPT, Claude, Gemini, or similar platforms is a plus.
Previous professional customer experience experience is not required.

What You'll Gain

Hands-on experience solving realistic customer experience challenges.
Practical experience with journey mapping and customer persona building.
Experience designing NPS/CSAT surveys and analyzing results.
Experience building customer health-score models and dashboards.
Understanding of churn signals and proactive retention strategies.
Experience drafting onboarding flows and support workflows.
Practical exposure to voice-of-customer analysis and reporting.
Understanding of CX KPIs and experience-improvement roadmaps.
Experience using AI and modern CX analytics tools.
Portfolio-ready customer experience projects.
Personalized AI feedback on your work.
Professional certificate upon successful completion.
Mentorship and weekly learning sessions.
Opportunity to strengthen your portfolio, resume, and interview readiness.

Internship Details

Role: Customer Experience Intern

Location: Remote

Type: Internship (Unpaid)

Level: Entry Level

Duration: 6 Weeks

Commitment: Flexible (approximately 10–15 hours per week)

If you're fascinated by what makes customers stay, love, and recommend — we'd love to hear from you.

⚠️ Apply through: