Customer Experience Representative

Description The representative will handle customer inquiries across multiple channels, resolve issues related to orders and deliveries, and ensure that customers receive timely, accurate, and empathetic support. Daily responsibilities include responding to questions about products and services, tracking and updating order statuses, and documenting interactions in internal systems.

The role also involves gathering customer feedback, identifying recurring problems, and collaborating with operations and delivery teams to improve processes and reduce friction.

The representative will maintain service quality standards, follow established procedures, and support a positive, consistent experience for every Rabbit customer.

Qualifications

• Strong focus on Customer Satisfaction and Customer Experience, with the ability to build trust and maintain long-term relationships.
• Hands-on experience in Customer Support and Customer Service, including handling inquiries, complaints, and issue resolution.
• Excellent Communication skills, both written and verbal, with the ability to adapt tone and style to different customer needs.
• Comfort with using CRM or ticketing systems and basic digital tools to manage customer interactions and order details.
• Fluency in English and Arabic is highly beneficial; additional languages are a plus.
• Previous experience in e-commerce, delivery services, or retail customer support is an advantage.
• High school diploma or equivalent required; further education in business, communications, or related fields is a plus.