Customer Support Intern

Customer Support Intern (Unpaid)

Applications will only be accepted through the following site:

www.owlera.site

About Owlera

Owlera is an AI-powered career platform that helps students and fresh graduates gain practical experience through internship simulations inspired by real companies.

Participants work on realistic business challenges, receive AI-powered feedback, use modern professional tools, and build portfolio-ready projects that demonstrate their abilities to future employers.

We're looking for curious, motivated students to join our Customer Support Internship and gain hands-on experience helping real customers — from answering questions and solving problems to turning a frustrated user into a happy one like a professional.

About the Internship

As a Customer Support Intern, you'll work on realistic support tasks involving customer messages, tickets, FAQs, and service conversations in a supportive, project-based environment.

You'll learn how real companies take care of their customers — and finish with practical skills you can actually show employers.

Responsibilities

• Respond to customer questions by email and chat clearly and politely.
• * Help customers solve common problems step by step.
• * Log, track, and follow up on support tickets until resolved.
• * Write clear FAQs and help-center articles customers can actually use.
• * Escalate complex issues to the right team with a clear summary.
• * Collect and summarize customer feedback for the team.
• * Spot recurring issues and suggest fixes.
• * Use tools like help-desk software, live chat, and shared inboxes on guided projects.
• * Practice writing empathetic, professional replies.
• * Learn how support teams measure response time and customer satisfaction.
• * Document support processes clearly so others can follow them.
• * Use AI tools (ChatGPT, Claude, Copilot) to draft faster, clearer replies.
• * Present your finished support projects and explain your approach.

Requirements

• Current student or recent graduate in any field — no specific degree required.
• * Strong written English and clear, friendly communication.
• * Patient, empathetic, and calm under pressure.
• * Organized, reliable, and able to follow clear instructions.
• * Willingness to learn by doing.
• * Familiarity with email, chat, and help-desk tools is a plus but not required.
• * Familiarity with AI tools such as ChatGPT, Claude, Gemini, or similar platforms is a plus.
• * Previous professional support experience is not required.

What You'll Gain

• Hands-on experience helping real customers.
• * Practical skills in customer communication, ticketing, and problem-solving.
• * Experience writing FAQs and help articles like a professional.
• * Confidence handling difficult conversations.
• * Understanding of how support teams measure success.
• * Portfolio-ready support projects.
• * Personalized AI feedback on your work.
• * Professional certificate upon successful completion.
• * Mentorship and weekly learning sessions.
• * Opportunity to strengthen your portfolio, resume, and interview readiness.

Internship Details

Role: Customer Support InternLocation: RemoteType: Internship (Unpaid)Level: Entry LevelDuration: 6 WeeksCommitment: Flexible (approximately 10–15 hours per week)

If you love helping people and want real skills to prove it — we'd love to hear from you.

Apply through

www.owlera.site