TP Cairo EG is a dynamic hub that offers top-quality services and solutions to its clients by combining innovation with a commitment to excellence. As part of a globally recognised company, TP Cairo EG fosters a collaborative and inclusive work environment. The company is dedicated to empowering its employees and providing opportunities for personal and professional growth. Located in New Cairo, TP Cairo EG is a trusted partner for customer service and business solutions.

Role Description

This is a full-time, on-site role for a Customer Service Representative based in New Cairo. The role involves providing exceptional customer support, ensuring customer satisfaction, and delivering excellent customer experiences. Additionally, the role involves identifying upselling opportunities, promoting suitable products or services, and meeting sales targets to earn commissions.

Successful candidates will be expected to handle customer inquiries and resolve issues effectively, maintaining the highest standards of professionalism and efficiency.

Qualifications

Fluency in English

Proficiency in Customer Service, Customer Support, and delivering excellent Customer Experience

Ability to ensure Customer Satisfaction through proactive communication and problem-solving

Excellent communication and interpersonal skills

Ability to work on-site in New Cairo and maintain a customer-focused approach

Previous experience in a customer service or sales role is an advantage

Benefits & Salary:

Net Salary up to 21K KPIs in Euros

Transportation provided allowance (door-to-door for females)

Medial insurance up to 400K per year Social insurance

Gym access

Discounts in many stores

Learning & Developments courses Diplomas with attractive discounts

Free gaming arena

Work nature: 5 days per week (9 rotational hours, including 1 hour break), and 2 rotating days off

Customer Support Representative

وصف الوظيفة