موظف خدمة عملاء بنكي

Company Description eNable is a contact center solution provider that has been serving clients in Egypt since 2009 as a business line within eFinance. In 2020, eNable became a subsidiary of eFinance Investment Group (EFIG), expanding its services to deliver business process outsourcing solutions to both local and international markets.

Role Description The Arabic Banking Call Center Agent is a full-time, on-site role based in Giza. The agent will handle inbound and outbound calls in Arabic, assisting banking customers with inquiries related to accounts, transactions, cards, and digital banking services. Daily tasks include resolving customer issues, providing accurate information, documenting interactions in the system, and escalating complex cases to the appropriate teams when necessary.

Qualifications

• University degree is a MUST.
• Excellent Interpersonal Skills and Customer Support.
• Solid Computer Literacy, including Microsoft basic apps.
• Fluent Arabic language skills with clear, professional communication.
• Previous experience in call centers, banking, or financial services is preferred.
• B1+ English level.