Program Manager

Job Summary The Program Manager / Delivery Manager is responsible for planning, coordinating, and ensuring the successful delivery of complex programs within the public sector. This role ensures that projects are executed on time, within budget, and aligned with organizational and governmental objectives.

The role involves close collaboration with business stakeholders, technical teams, vendors, and senior leadership to manage program execution, mitigate risks, oversee budgets, and ensure overall delivery excellence.

Key Responsibilities

Program & Delivery Management

• Lead end-to-end delivery of programs and initiatives across multiple projects.
• Develop, maintain, and track program plans, timelines, and deliverables.
• Monitor progress and ensure key milestones are achieved.
• Ensure projects are delivered on time, within scope, and within budget.
• Manage interdependencies across projects, teams, and external partners.

Stakeholder Management

• Engage and communicate with internal and external stakeholders, including government entities and partners.
• Prepare and present regular program status reports to senior management.
• Manage stakeholder expectations and address concerns proactively.
• Facilitate alignment between business and technical teams.

Risk & Issue Management

• Identify, assess, and mitigate program risks and issues.
• Establish risk management frameworks and escalation processes.
• Ensure timely resolution of issues impacting delivery.

Budget & Resource Management

• Develop and manage program budgets and forecasts.
• Ensure optimal allocation and utilization of resources.
• Monitor financial performance and report variances.

Governance & Reporting

• Ensure compliance with governance frameworks, policies, and public sector regulations.
• Establish and maintain reporting structures and dashboards.
• Drive transparency, accountability, and audit readiness across the program.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Information Technology, Engineering, or a related field
• Proven experience in program or delivery management, preferably within the public sector or large-scale environments
• Strong understanding of governance, compliance, and regulatory frameworks
• Relevant certifications (e.g., PMP, PRINCE2, Agile) are a plus

Skills & Competencies

Technical Skills

• Program and Project Management
• Agile and Waterfall methodologies
• Budget and Financial Management
• Risk and Issue Management
• Vendor and Contract Management
• Governance and Reporting

Soft Skills

• Leadership and team management
• Strong communication and presentation skills
• Problem-solving and critical thinking
• Stakeholder engagement and management
• Planning and organizational skills
• Decision-making and accountability

Tools & Technologies

• Jira
• Microsoft Project
• Azure DevOps
• Power BI
• Microsoft Office Suite (Excel, PowerPoint, Word)
• SharePoint

Key Performance Indicators (KPIs)

• Delivery of projects within agreed timelines
• Delivery within approved budgets
• Stakeholder satisfaction and engagement levels
• Effectiveness in risk and issue management
• Achievement of program objectives and outcomes
• Quality, compliance, and audit readiness of deliverables