Quality Control Manager

Responsibilities and Duties

• Set the quality control strategy, policies, and standards for the full order cycle (Sales Order → SAP Order Entry → Picking → Checking → Packing → Dispatch → Delivery → Invoicing → Collection → Returns).
• Design and update audit checklists, sampling methods, and quality standards for each step of the cycle, including carton cleanliness, condition, sealing, and labeling standards.
• Prepare and approve the annual and monthly audit plan covering all branches, warehouses, and departments, including scheduled and surprise audits.
• Lead, manage, and develop the Quality Control team: set objectives, distribute audit assignments, coach, and evaluate performance.
• Review audit reports and findings from the team, confirm their accuracy, and escalate critical non-conformities to management.
• Lead root-cause analysis for repeated errors, customer complaints, shortages, damages, and delays, and agree on corrective and preventive actions (CAPA) with department heads.
• Follow up on CAPA implementation until closure and verify that actions are effective.
• Make sure storage, handling, and distribution practices comply with Good Distribution Practice (GDP), FEFO, cold-chain, and Egyptian Drug Authority requirements.
• Work with Sales, Warehouse, Distribution, Finance/Collection, and IT/SAP to improve procedures, system controls, and hand-offs between departments.
• Monitor customer complaints and returns related to the order cycle, analyze trends, and present improvement plans.
• Build and present monthly quality dashboards and reports (error rates per step, findings per branch/department, complaints, CAPA status, audit plan progress) to top management.
• Prepare the company for external inspections and audits, and follow up on their findings.
• Plan and deliver quality awareness and training sessions for staff involved in the cycle.
• Manage the Quality Control department budget and resources.

• Drive a culture of quality, accountability, and continuous improvement across the company.

Educational Qualifications:

Bachelor's degree in Pharmacy, Commerce, Business Administration, or a related field; quality certifications (e.g., ISO 9001 Lead Auditor, Six Sigma, GDP) are a strong plus.

Experience

• Minimum 8-10 years of experience in quality control, quality assurance, or operations audit, including at least 3 years in a managerial role.
• Experience in pharmaceutical or FMCG distribution is a must.
• Strong understanding of the sales, warehouse, distribution, and collection cycle in a multi-branch distribution company.

• • Proven experience building quality systems, audit plans, and KPIs, and leading an audit/quality team.