Senior Application Support Engineer

Key Responsibilities:

System Monitoring & Operations

• Monitor production environments and proactively identify potential issues.
• Review application logs and system alerts to detect anomalies.
• Support scheduled maintenance and production releases.
• Validate application functionality following deployments and infrastructure changes.

Application Support & Incident Management

• Provide second level support for enterprise applications.
• Investigate, diagnose, and resolve application-related incidents and service requests.

Database & Technical Support

• Execute and validate SQL queries for data analysis and troubleshooting.
• Support database-related investigations and data correction activities.

Release & Change Management

• Participate in deployment planning and execution activities.
• Support change management processes and production change implementation.

Vendor & Stakeholder Coordination

• Act as a focal point between business users, vendors, and technical teams.
• Follow up with third-party vendors for issue resolution and system enhancements.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.
• 1-3 years of experience in Application Support, Production Support, or IT Operations.
• Experience supporting enterprise business applications in production environments.
• Strong understanding of incident, problem, and change management processes.

Technical Skills:

• Strong SQL knowledge and experience with relational databases (PostgreSQL, MySQL, or SQL Server).
• Experience with Linux operating systems and command-line troubleshooting.
• Knowledge of APIs, REST services, and system integrations.
• Experience with application server and web server troubleshooting.
• Familiarity with log analysis and monitoring tools.
• Understanding of networking concepts, including DNS, Firewalls, SSL/TLS, VPNs, and Load Balancers.
• Experience working with containerized platforms (OpenShift, Kubernetes, Docker) is an advantage.
• Basic scripting knowledge (Bash, PowerShell, Python).