SSC HR SolutionsRole Purpose The Software Projects Development Manager is responsible for end-to-end technical delivery of customer-specific software projects, ensuring fast, flexible, and high-quality execution in highly dynamic environments.
This role acts as a bridge between evolving customer requirements and engineering execution, translating fluid business needs into practical, scalable, and profitable technical solutions — while enabling development teams to remain agile, motivated, and productive.
Own technical delivery of all assigned customer-specific software projects
Ensure solutions meet functional, performance, security, and quality requirements
Drive delivery using Agile, Hybrid, or adaptive methodologies based on project context
Absorb, assess, and adapt to frequently changing customer requirements
Translate evolving needs into clear technical tasks and priorities
Balance speed, quality, and scope to maintain delivery momentum and customer trust
Lead and motivate technical teams to operate with flexibility and innovation
Act as the cultural and communication bridge between customers and developers
Ensure teams are dynamic enough to respond to change without burnout or chaos
Build vs. Buy Decision Authority
Decide when to develop custom components versus outsourcing or purchasing ready-made solutions
Evaluate third-party tools, libraries, and vendors for suitability, speed, cost, and quality
Ensure buy/outsourcing decisions align with security, licensing, and integration standards
Profitability & Cost Optimization
Own technical cost structure of projects to maximize profitability
Optimize effort, tooling, and architecture for one-time, customer-specific engagements
Work with Finance and Business Operations to ensure margins are protected
Delivery Governance & Risk Management
Identify and mitigate technical risks early (architecture, performance, integration)
Ensure compliance with company standards, security policies, and delivery guidelines
Escalate risks transparently and propose mitigation options
Cross-Functional Coordination
Collaborate with Business Operations for solution design alignment and PoC handover
Coordinate with PMO/CoE on delivery standards and reporting
Align with DevOps and Infrastructure to ensure stable deployments and environments
Knowledge Capture & Reuse
Capture reusable components, patterns, and lessons learned
Feed insights back to Product Management and R&D teams
Reduce rework by institutionalizing best practices from project deliveries
Deliver customer-specific software projects on time and with high quality
Maintain flexibility to absorb changing requirements without delivery disruption
Enable engineering teams to perform dynamically and sustainably
Maximize project profitability through smart build-vs-buy decisions
Accelerate delivery timelines by leveraging outsourcing and ready-made components
Strengthen customer trust through responsiveness and transparency
On-time project delivery rate (%)
Scope change absorption rate (without delay)
Defect density / post-delivery issues
Number of escalations related to delivery
Attrition rate within project teams
Reuse rate of components or patterns
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