Technical Support Engineer

As a Technical Support Engineer at LENSEC, you will support providing L1/L2 technical support for our physical security software platforms (VMS/PSIM) to customers and partners across the Middle East and Africa.

Responsibilities:

• Handle customer/partner support cases: troubleshooting, log analysis, root-cause diagnosis, and resolution within SLA
• Support, configure, and troubleshoot VMS/PSIM deployments (cameras, servers, storage, integrations)
• Work with access control, intrusion, fire, and other ELV/IoT integrations (ONVIF, Modbus, BACnet, REST APIs)
• Escalate and coordinate with L3/Engineering on product defects; document resolutions in the knowledge base
• Support remote deployments, upgrades, and health checks

Qualifications

• BSc in Engineering, Computer Science, or related field
• 2–4 years hands-on experience in CCTV/video surveillance, ELV systems, or physical security industry.
• Solid working knowledge of VMS platforms (e.g., Milestone, Genetec, or similar) — PSIM exposure is a strong plus
• Understanding of IP networking (cameras, VLANs, bandwidth/storage sizing) and Windows Server environments
• Familiarity with access control systems and IoT/integration protocols (ONVIF, BACnet, Modbus, MQTT) is a plus
• SQL Server / IIS exposure is a plus
• Strong troubleshooting mindset and clear written/spoken English

Qualified Candidates can send their CVs to : HR@lensec.com