Technical Support

• Responsible for receiving customer support requests and following them through to resolution via the ticketing system and remote support, while keeping customers satisfied and maintaining their ongoing relationship with the company. A call-center background is preferred; the hire will receive intensive training on the company's systems and on how to deal with customers

Requirements

1. Experience in customer service or call center (Customer Support) (Customer Support

2. Experience in technical support (Technical Support)

3. Able to deal with customers calmly and professionall

4. Willing to work rotating shifts

Nice to Have

1. Experience with ticketing systems — excellent — (Ticketing System)

2. Has worked on an ERP system before

3. Hardware experience — outstanding — Familiar with remote support tools (AnyDesk / TeamViewer) (AnyDesk / Team Viewer)